Are your clobbering customer support tickets slowing down your Shopify store growth. Great customer service is the key to the door of establishing trust, satisfaction, and repeat business.
We will unlock the door to the power of uncomplicated communication and efficient problem-solving with the current list of the top 10 Shopify customer support apps of 2025. Keep reading to discover the most effective tools for making your customer support game-changing!
Criteria for Choosing Shopify Customer Service Apps
Evaluate customer service apps for functionalities, integration, and ease of use. These are the standards applied in choosing the best apps for 2025.
- Smooth Integration: Integrate the app smoothly with Shopify and other applications that contain email, live chat, social media platforms, and CRM tools. This way, the communication, as well as the workflow, becomes smooth like water.
- Multichannel Support: Every customer engages with firms at various stages of multichannel support as provided via emails, live chatting sites, social media platforms, or any application for messaging in 2025. The apps for support need to integrate all the channels into one application for ease and respond to queries from each site.
- Automation Features: Automation eliminates time wastage and reduces errors. Auto-responders, ticket classification, and utilization of chatbots ensure that we deal with enormous volumes of requests efficiently.
- Ease of Use Interface: The app needs to be straightforward to configure with a very basic, intuitive dashboard, in a way that the support staff is able to function with the minimal amount of training.
- Customization Options: Each business has its own unique requirements. The workflow, chat widgets, and even the way to communicate with customers need to be tailored in the application so that it is compatible with your business’s requirements.
- Scalability: The application needs to grow with your business so that it can offer more advanced functionality to handle more traffic as your store grows.
- Analytics and Reporting: Monitoring response times has enhanced every area of reporting of such occurrences, with customer satisfaction scores to refine services much better.
Advantages of Using Shopify Customer Support Apps
Investing in the appropriate customer support application for your Shopify shop has a few benefits.
- More Customer Satisfaction: Customers receive quick and accurate responses, hence are better satisfied. A few applications are equipped with the in-built AI chatbots or AI solutions, ensuring no question remains unanswered.
- Increased Efficiency: Automated software takes some of the burden away from your support team, freeing them up to handle the more difficult topics. It saves time and allows businesses to handle large volumes of questions with ease.
- Increased Sales: Good support enables customers to finalize the purchase. Proactive support, like live chats during checkout, can prevent cart abandonment.
- Increased Customer Loyalty: A positive support experience translates to trust and loyalty. Satisfied customers will come back and refer your store to others.
- Smooth Operation: All customer-related activities can now be brought together in one location. This eliminates the clutter and enables teamwork that can offer a comprehensive service.
Best Shopify Customer Support Apps in 2025
1. Tidio
Tidio is more than a live chat tool; it also incorporates an AI chatbot that can help you provide automated customer support even if you are not present. Through Tidio, you can quickly engage with your customers in real time and add value to your customers’ online shopping experience on your site. It is easily integrated with top apps such as email, SMS, and Facebook Messenger. This allows you to reach your customers where they spend most of their time.
Key Features:
- Live chat functionality for customer support and sales
- Pre-built chatbots for customer support and sales
- Chatbot tactics to drive revenue and fix customer issues
- Cart preview, order history check, and product recommendation in chat
- Shopify store integration within 30 seconds
- Ticketing system for managing and resolving customer tickets
Pricing:
- Free
- Starter – $29/month
- Growth – $59/month
Rating:
4.8-star ratings based on 1567 reviews.
2. HelpCenter
HelpCenter is a popular Shopify customer support app that efficiently reduces support tickets and maximizes customer satisfaction. HelpCenter enables Shopify merchants to create a robust and searchable knowledge base, which enables customers to resolve issues themselves. Intelligent search functionality and AI-powered content suggestions assist customers in locating information with ease.
HelpCenter’s analytics provides in-depth insights into the most frequent customer questions so companies can anticipate issues persisting in their products and manuals. The application is simple to integrate with other support tools, which makes it a great solution for companies aiming to scale customer support functions effectively.
Key Features
- Multilingual FAQ generator with SEO optimization
- Chatbots and live chat for immediate client interactions
- A single ticketing system to manage inquiries across all mediums
- Customized tabs for classifying shipment details, product descriptions, etc.
- Contact form that may be customized using templates and widgets
- An easy-to-use FAQ page
Pricing:
- Plan
- Basic- $5.99/month
- Standard- $19.99/month
- Advanced- $49.99/month
Rating:
4.7-star ratings based on 1290 reviews.
3. Gorgias
Gorgias is the complete helpdesk and live chat software that assists you in consolidating all of your support conversations and associated orders into one location so that you can convert more browsers and keep them longer. And by being able to view, edit, and cancel Shopify orders without ever having to leave the Gorgias customer view, you can minimize checkout friction and enhance overall customer experience. Gorgias also assists you in enhancing your support through offering live dashboards that monitor team activity and support metrics.
Key Features:
- Scales to support all support channels (email, chat, voice, SMS, social media) through a single feed
- Visibility to see the entire customer context, such as order and conversation history, before responding to customer questions
- Direct Shopify order control within the Gorgias customer view
- Live dashboards to monitor team activity and support metrics in order to drive overall performance improvement
- Activation of self-service content like menus in order to supply instant answers to shopper questions with minimal need for agent engagement
- Auto-fill answers with customized data
Pricing:
- Starter-$10/month
- Basic-$60/month
- Pro-$360/month
- Advanced-$900/month
Rating:
4.4-star ratings based on 543 reviews.
4. Reamaze
Reamaze is one of the newest solutions for businesses that require end-to-end support for their social media and messaging channels. The solution brings all customer communications from all channels, be it Facebook, Instagram, WhatsApp, or email, to a single interface. High-tech machine learning helps categorize and direct customer queries in a manner that the appropriate issues are fixed in real-time.
Re:amaze collaboration features allow support teams to work together in synergy to provide intelligence and resolve challenging customer problems with ease and effectiveness. The application natively supports the most popular CRM and e-commerce platforms and, therefore, proves to be an effective utility for Shopify store owners who would like to deliver high-quality experiences at all touchpoints consistently.
Key Features:
- Supports various channels such as email, chat, social, SMS, and voice
- Integrated FAQ, live chat, chatbots, web push notifications, status pages, and surveys for customer support and engagement
- Integration with 30+ favorite apps to boost efficiency and automation
- Handle customer service tickets in one place
- Design automated engagement, push, and chatbot triggers using AI to drive sales
- Handle, edit, and create Shopify orders directly while interacting with customers.
Pricing:
- Basic-$17.40/month per team member user
- Pro-$29/month per team member user
- Advanced-$41/month per team member user
Rating:
4.8-star ratings based on 214 reviews.
5. Zendesk
Zendesk is a great omnichannel Shopify customer support app. Agents can appreciate the ability to handle all customer interactions using a single console, which is more efficient.
One of Zendesk’s strengths is its high level of integration with Shopify. It shows meaningful customer information, such as billing, shipping, and order history, in the agent’s view. This arrangement optimizes response time and business process as agents can process cancellations and refunds from the Zendesk Support sidebar app without problems.
Zendesk accommodates live chat embedding on Shopify sites, whereby you can directly engage with customers at the opportune times. The robust analytics of the platform gather customer insights and emotions with real-time statistics and CSAT surveys.
Key Features:
- AI-driven ticket routing, Multichannel support
- Advanced reporting and analytics
- Workflow automation for any industry
- Integration with 1000 business applications
Pricing:
- Team-$19/month per user
- Growth-$49/month per user
- Professional-$99/month per user
6. Chatra
Chatra is the ultimate solution to increase sales, reduce cart abandonment, and optimize your workflow. Chatra provides the opportunity to control customer communications from one place, initiate chatbots to do routine tasks, and optimize your store for improved performance on actionable metrics.
Chatra bots are here to help you save effort and time by automating the mundane work and offering 24/7 assistance. Whether you are busy away from your desk or need an extra pair of hands, the bots can handle recurring customer questions, aid cart and checkout, and even upsell and cross-sell. Better still, Chatra has a free forever plan, so do try and see how it can augment your business.
Key Features:
- Live chat capabilities to interact with clients in real time
- Chatbots for round-the-clock assistance and automatic completion of repetitive tasks
- shared inbox for managing emails, Facebook messages, and Instagram messages
- View the visitor list to see who is now on the site, where they are, and what they have added to their cart.
- Customers who are stuck at the checkout can be instantly contacted by the cart saver.
- A method for gathering feedback in order to identify issues and learn about customers
- Streamlined texting process straight from the Chatra app
- By gathering useful comments, you can help improve your shop.
Pricing:
- Free plan
- Paid plan – $21/month.
Rating:
4.8-star ratings based on 638 reviews.
7. Richpanel
Richpanel customer support solution is designed to revolutionize your customer support process. With Richpanel, you can automate 60% of your support tickets and let your agents focus on what they do best – converting visitors into customers.
Using the self-service flows, you are able to provide your customers with an Amazon-like experience and allow them to find solutions independently, but always in a personal way. Easily make your customer service conversations personalized and drive sales with conversations.
Support analytics and dashboards are also included in the Richpanel and allow you to track the performance and revenue of your agents, as well as the data-driven customer service strategy decision-making.
Key Features:
- Simple to set up and navigate
- Centralizes all order and customer conversation history across all channels
- Provides instant self-service resolution
- Personalizes interactions at scale effortlessly and generates sales from conversations
- Handles tickets from Email, SMS, and Social Media (comments and DMs) within a single window
- Enables viewing, editing, canceling, and order creation without exiting the helpdesk inbox
- Gives support analytics and dashboards to track revenue and agent performance
Pricing:
- 14-day free trial.
- Paid plan – $200/month.
Rating:
5-star ratings based on 98 reviews.
8. Help Scout
Help Scout is presently the frontman of simplicity and effectiveness in customer support software. This is a human-to-human support feature-based solution. Therefore, the support team can establish a one-on-one relationship with customers. Training a new support agent is made modest through an open and uncomplicated user interface. Teams will become productive right away. The team collaboration aspects in Help Scout ensure that internal communication is smooth and complex issues are solved in a timely manner.
Advanced automation features enable the app to perform repetitive tasks, but add a human element cherished by customers. With powerful integrations and customizable workflows, Help Scout is suited to cater to the specific needs of different Shopify operations, thus being a convenient choice for growing e-commerce businesses.
Key Features
- Shared Inbox Management
- Workflow Automation
- Customer Relationship Management
- Performance Reporting
- Strong Third-party Integrations
Pricing:
- Standard-$55/month per user
- Plus-$83/month per user
9. Customer Guru
Customer Guru is 360-degree customer experience management software that is not a mere ticketed support system but offers all the interactions with your customers in its entirety, support management integrated with advanced sets of feedback tools and analytics. The application offers intelligent sentiment analysis so that companies can interpret the emotional ground of customer queries and, therefore, empathize and direct support accordingly.
In contrast to other similar market players, Customer Guru allows customer feedback to be directly integrated into the support process, from which companies can further develop their products and services based on actual customer feedback. Additionally, custom dashboards and real-time reports assist in providing management teams with a keen perception of customer satisfaction patterns and support team performance.
Key Features:
- Sentiment analysis.
- Full feedback management
- Customer Experience rating
- Customizable reports dashboard
- Included with survey tools
Pricing:
- Hobbyist-$50 per month
- Small Business-$150 per month
- Advance-$250 per month
10. Avada
Avada Help Center, Live Chat provides intelligent, instant FAQs pop-up to assist you in finding the answers to your most frequently asked questions and providing solutions to general issues. And if you prefer a customized support tool, there are several “contact us” options available 24/7 for live chat, phone call, WhatsApp, and more within this Shopify customer support app. The gorgeous designs for Help Center and FAQs will enable you to easily track the orders you make and obtain the necessary information. Moreover, it makes managing FAQs hassle-free with its presentation of questions within a category.
Key Features:
- Customer service automation via chat and order tracking
- Enhancement of customer experience and conversion rate
- Amazing themes for the FAQs pop-up and Help Center
- An order tracking feature for customers to monitor parcels
- Simple management of FAQs with question and category numbering
- Option to create multiple FAQ categories and questions
- 24/7 LiveChat support via multiple Contact Us options
Pricing:
Free
Rating:
5-star ratings based on 336 reviews.
How to Select the Proper Customer Support App for Your Store
Choosing the proper customer service application takes into account the business needs, customer requirements, and the capabilities the application has to provide. Those factors which you might consider will be these:
Multi-Channel Support:
Your customers will access you via emails, live chats, social media pages, and messaging apps. A correct application will provide you with a chance to aggregate all those avenues in one single interface and be simpler to manage.
Automation Capabilities:
Automation is essential as you scale your customer service. See to it that you have the following features: automatic ticket generation, chatbots, and canned responses. It will save you so much time and elbow grease.
Shopify Integration:
Ensure that the app is well integrated with your Shopify store. This would imply that you are able to view order information and customer history and even process refunds directly from the app.
User-Friendly Interface:
Simple enough that your staff can get started with the app and respond to customer questions with minimal training required.
Customization and Scalability:
A successful help desk is required for a successful business. Customize the flow, branding options, advanced features, and other features based on future requirements.
Final Thoughts
Customer satisfaction must always remain the priority of any e-commerce store, and with the appropriate customer service app, you can make it happen. Let’s bring your customer service to the next level with Shopify customer service apps.
The Shopify app store offers a wide variety of customer service apps to choose from, and the top 10 Shopify customer support apps we’ve highlighted in this blog post are some of the best options available in 2025.
Keep in mind that you should weigh the needs of your business as you compare these apps and select the app that is ideal for the needs of your business. Providing fast and effective customer service can enable you to ensure that customers become and stay loyal and satisfied, resulting in the growth of your business
Frequently Asked Questions
1. What features should you focus on in a Shopify customer service app?
Put utmost importance on features like the management of support tickets, live chat functions, and smooth Shopify integration. These features are crucial in effectively managing customer inquiries, offering real-time support, and ensuring data synchronization smoothly.
2. Does Shopify have a customer app?
Shopify does have its own mobile application, “Shopify – Ecommerce Business”.
The app can be used for customers to access and buy things from Shopify-storefront online outlets, monitor orders, and catch up on promotion and sale notification.
3. Are you able to build a customer portal in Shopify?
Yes, you can develop a customer portal in Shopify with the help of different apps in the Shopify App Store. The apps enable you to provide a customized login space where your customers can view their order history, track orders, edit their information, and so on.
