Have you ever dialed a helpline on your telephone or the internet? The helpful individual is usually employed in a BPO firm. The Indian BPO is massive and highly significant. It provides millions of people with jobs and contributes to the development of our country.
Let’s look at some numbers. By the year 2026, it is projected that the Indian Business Process Management (BPM) industry (including BPOs) will lead to a revenue that is over 55billion dollars. It directly hires more than 1.5million individuals in India. India is the topmost country in the BPOs as it manages approximately 40 per cent of the work worldwide. This indicates the level of trust the other countries have in Indian BPO firms. The industry is expanding annually, and it is providing youths with more jobs.
This paper will provide you with all the information you want to know about the top BPO Companies in India. We are going to define a BPO, name the leading companies, discuss salaries, and determine which companies are the best to choose to establish a career.
What is a BPO? Definition and Types
BPO is an acronym that means Business Process Outsourcing. The concept is not difficult; it just sounds complex. Consider a large organization that produces shoes. Its primary work is to manufacture and design shoes. It also engages in other activities such as customer call answering, employee salaries, and cash monitoring.
These are some of the key tasks, but they are not the primary work of shoe-making. This way the shoe company is able to employ another company that specializes in such activities. This is called outsourcing. Business Process Outsourcing, or BPO, is when a firm contracts a business activity. The work doing company is a BPO company.
BPO services are of two types mostly:
- Front-office BPO: These activities are those that engage one in direct conversation with the customers of the client. Think of a call center. Other ones include phone or chat sales calls and technical support.
- Back-office BPO: These are the tasks that occur in the back office. Employees do not interact with customers personally but they ensure that the company is running. These include data entry, payments, HR and accounting.
Brief History of BPO in India
The Indian story of BPO started in the late 1990s and early 2000s. The US and UK companies discovered that they could save money by outsourcing work to India. Why India? It boasts of a lot of young English people. There is a low cost of hiring compared to Western countries. The industry also had the support of the government. Initially, most of the jobs were straightforward call center jobs. Gradually, the Indian BPO companies began to perform more complicated tasks such as finance, research, and legal support. The quality of BPO services in India today is not only cheap but also high.
Father of BPO in India
Raman Roy is the so-called Father of the BPO Industry in India. The early 1990s provided him with the opportunity to outsource. He assisted in establishing one of the first BPO firms in India for a US-based company known as General Electric (GE). His success made the world realize that Indian professionals were also capable of dealing with complex business tasks. This motivated numerous other firms in the world to establish BPO in India. He later began his own BPO companies, including Spectramind, which Wipro acquired. He demonstrated how India could be a leader in this industry in the world.
Top 10 BPO Companies in India (Best for 2026)
1. Tata Consultancy Services (TCS)
- Founded In: 1968
- Headquarters: Mumbai, Maharashtra, India
- Global Presence: Operates in 46 countries.
- Address: TCS House, Raveline Street, 21, D.S. Marg, Fort, Mumbai – 400001, India.
- Website: www.tcs.com
Tata Consultancy Services or TCS is one of the largest and most reputed top BPO companies in India. It belongs to the well-known Tata Group that is characterized by trust and quality. Although TCS is primarily a provider of IT services, its BPO department is a giant in the sector. It provides a broad spectrum of services to its customers throughout the world.
TCS pays attention to emerging technology such as Artificial Intelligence (AI) and automation to make its services improved and quicker. The company is well known in terms of its great training programs conducted to new employees. Its working conditions are highly professional and it has long term career opportunities. Many people dream of working at TCS because it offers them job security and an opportunity to deal with international clients.
Services Provided:
- Customer Service
- Finance and Accounting
- Human Resources outsourcing
- Supply chain management,
- Data management.
Career Opportunities: TCS provides numerous jobs to freshers in data processing, customer care, and finance jobs.
2. Genpact
- Founded In: 1997
- Headquarters: New York, USA (and large presence in India).
- International: It has operations in over 30 countries.
- Location: DLF Phase 5, Sector 53, Gurugram, Haryana 122002, India.
- Website: www.genpact.com
Genpact began as a General Electric (GE) subsidiary, but it is an independent and prosperous global firm. It started in India and it is a pioneer of Indian BPO industry. Genpact has a reputation of being well versed in areas such as finance, banking and insurance. The company assists other businesses to be smarter and efficient in their work.
It employs technology and data to discover superior methods of doing things. Genpact is process excellent in nature, which is, it continuously attempts to enhance its work. The corporate culture is lively and rapid-paced and promotes learning and development. It is an excellent place where the curious people wish to get solutions to complicated business problems.
Services provided:
- Finance and Accounting
- Risk Management
- Customer Care
- Industrial Solutions
- Digital and Analytics Services.
Career Opportunities Genpact is also a good place to work in finance and analytics, with positions in accounting and data analysis.
3. Wipro BPM
- Founded In: 1945 (Wipro Ltd.)
- Headquarters: Bengaluru, Karnataka, India.
- International presence: Catering to more than 60 countries.
- Address: Doddakannelli, Sarjapur Road, Bengaluru -560035, India.
- Website: www.wipro.com
Wipro is another legendary Indian company which is a world leader in IT and consulting. Wipro BPM (Business Process Management), as one of the top BPO Companies in India, is its BPO division which is a main business of the company. Wipro BPM assists customers who represent numerous industries such as banking, healthcare, and retail. The company is reputed to have good moral principles and being customer-happy oriented.
It employs intelligent technology such as robotics and AI to automate work, thereby avoiding mistakes and saving time. Wipro also spends much on training and development of its employees. The work culture in the company is diverse and inclusive where everyone is accepted regardless of their background. Wipro BPM is more than cost saving, it is about assisting businesses to change the way of working.
Services Provided:
- Customer Experience Service
- Finance and Accounting
- Human Resources
- Knowledge services
- Order management.
Career Opportunities: Wipro provides freshers and experienced professionals with a variety of positions in tech support, order management, and back-office operation.
4. Infosys BPM
- Founded In: 2002 (as a subsidiary of Infosys Ltd.)
- Headquarters: Bengaluru, Karnataka, India.
- Global Presence: Operates from 35 locations across the world.
- Address: Plot No. 26/3, 26/4, Hosur Rd, Electronics City, Bengaluru – 560100, India.
- Website: www.infosysbpm.com
Infosys BPM is the business process management division of Infosys, an Indian based large IT company. It was initiated as a way of assisting international businesses in conducting their daily activities. Infosys BPM is reputed concerning innovative concepts and managing challenging assignments. It is not just an outsourcing partner, but it is a strategic partner. It demonstrates the clients how they can redesign their processes to make them more efficient.
The organization is commended to have modern and sophisticated offices that provide a favorable working environment. Infosys BPM embraces continuous learning in order to ensure that its employees have the most up-to-date skills. It provides assistance in the financial, marketing and legal fields.
Services Provided:
- Finance and Accounting
- Customer Service
- Human Resources
- Legal Process Outsourcing
- Digital Transformation.
Career Opportunities: It fits well with individuals who are interested in finance, and it has employment opportunities in financial planning, auditing, and accounting.
5. Concentrix
- Founded In: 1983
- Headquarters Newark, California, USA (big presence in India).
- Global Presence: It has business in more than 40 countries.
- Address: Tower A, 8 th floor, DLF Cyber city, Phase II, Gurugram, Haryana 122002, India.
- Website: www.concentrix.com
Concentrix is a multinational company that is primarily customer experience (CX). This implies that they assist companies in establishing improved relations with their consumers. In case you have ever received an excellent experience with a support team, they were possibly with Concentrix. Customer interactions in the company are done on phones, emails, chat and social media. As one of the top BPO Companies in India, Concentrix deals with several leading brands of technology to cars.
They possess a dynamic, human based culture. In their view, employees who are happy result to happy customers. It provides a friendly and encouraging work environment where there are numerous opportunities to develop, particularly to the people who are good at communicating with others. Concentrix has been a pioneer in its business and is continuously seeking new methods of ensuring that every customer experience is unique.
Services Provided:
- Customer Support
- Technical Support
- Sales Support
- Digital Marketing
- Analytics.
Career Opportunities: Concentrix is the place that can attract individuals with good communication skills, and it has numerous positions in customer and technical support.
6. Teleperformance
- Founded In: 1978
- Headquarters: Paris, France.
- Global Presence: It operates in 88 countries.
- Website: https://www.tp.com/en-us/
Teleperformance is a globally renowned BPO company and very large in India. It is also a customer experience management firm, similar to Concentrix. The company identifies itself as a master of people interactions. It has numerous clients and their customers who use numerous languages. Teleperformance has a reputation of taking care of its employees and has been recognized as a great place to work.
It offers secure and comfortable working conditions in which the employees are appreciated. The company has a modern technology that provides easy assistance to the customers. It also concentrates on ensuring that all data of customers is secure. Teleperformance is a wonderful place to pursue a customer service career on a global scale to anyone who likes interacting with people and assisting them.
Services Offered:
- Customer Care
- Technical Support
- Debt Collection
- Social Media Management
- Back-Office Services.
Career Opportunities: They recruit numerous individuals as voice-based and chat-based customer service representatives.
7. WNS Global Services
- Founded In: 1996
- Head Office: Mumbai, Maharashtra, India.
- International Operations: owns 57 delivery centers worldwide.
- Location: Gate No. 2, Plant No. 10/11, Godrej and Boyce Complex, Vikhroli (W), Mumbai -400079, India.
- Website: www.wns.com
WNS Global Services began in India and is listed in the New York Stock Exchange. It has a comprehensive assortment of services and is reputed to have a profound understanding of the industry, particularly in the areas of travel, insurance and healthcare. WNS is an associate entity that assists the clients in enhancing their business performance. The firm possesses a distinct culture that makes employees curious and develop solutions with the clients.
It does not merely concern doing the tasks assigned but also discovering their improved methods of doing them. WNS is well-endowed with an analytics team which assists businesses to make data-driven decisions. The company boasts of having the capability to handle complex processes of its international clients.
Services Provided:
- Travel and Leisure
- Insurance
- Healthcare
- Financial Services
- Research and Analytics.
Career Opportunities: WNS has specialized jobs in travel and insurance as well as the good prospects in analytics.
8. EXL Service
- Founded In: 1999
- Headquarters: New York, USA.
- Global Presence: Operates in several countries, including the US, UK, India, and the Philippines.
- Address: Tower C, Building 8, DLF Cyber City, Gurugram, Haryana 122002, India.
- Website: www.exlservice.com
EXL Service is among top BPO Companies in India reputed business that engages in business process outsourcing (BPO). It is concerned with the operation management and data analysis to serve clients. The company assists customers in making superior decisions and conducting their businesses with ease. EXL is quite useful in exploring data to identify valuable patterns. This assists the clients in knowing their customers and enhancing the services they offer.
The company deals with companies in the insurance, banking, and health sectors. EXL is reputed to be intelligent and progressive. It recruits good individuals and provides them with resources and resources to succeed. The culture of the work of EXL is professional and promotes the ownership of work to employees. EXL provides a career that is fascinating and fulfilling to individuals who enjoy data and difficult tasks.
Services Provided:
- Data Analytics
- Digital Solutions
- Finance and Accounting
- Customer Service
- Risk Management.
Career Opportunities: EXL is the best option when one wishes to pursue a career in data science and analytics. It provides numerous positions in these areas.
9. [24]7.ai
- Founded In: 2000
- Headquarters, San Jose, California, USA.
- Global Presence: Presence in USA, India, Canada and other countries.
- Office: No. 16, Divyasree Towers, Bannerghatta Main Road, Bengaluru -560029, India.
- Website: www.247.ai
[24]7.ai is among the top BPO Companies in India that combines human labor with artificial intelligence (AI). The vision of the company is to transform customer service into smarter and personalized. They are of the opinion that the most enjoyable experience lies in the ability to integrate the speed of AI with the compassion of a human agent.
[24]7.ai has constructed its own technological platform that can anticipate what a customer desires and lead him/her in the most suitable manner. This simplifies and enhances the work of the customer service agents. The company deals with giant brands in telecommunication, retail and finance. It is a technology-oriented company with a good working culture that suits individuals who are interested in the future of technology. They provide a high-paced setting.
Services Provided:
- AI-based Chatbots,
- Customer Experience Services
- Voice and Chat Support
- Sales and Acquisition.
Career Opportunities: Offers a combination of customer service with new technology, including administrative work with the AI chat systems.
10. HCLTech
- Founded In: 1976
- Headquarters: Noida, Uttar Pradesh, India.
- Global Presence: It is operating in 52 countries.
- Address: Technology Hub, SEZ, Plot No. 3A, Sector 126, Noida -201304, India.
- Website: www.hcltech.com
HCLTech is an Indian international technology firm. It is famous for its IT services, and its BPO and infrastructure management services are also the best. The BPO unit of HCLTech assists businesses in operating their business activities efficiently and reliably. The company is characterized by the Ideapreneurship culture, where all employees are encouraged to propose new ideas that can add value to the clients.
This gives the employees a sense of importance. HCLTech is reputed to be client-oriented and flexible. It develops good, long-term relationships with clients. The company has a wide scope of services, including technical support to supply-chain management.
Services Provided:
- Digital Engineering
- IT & Business Services,
- Data and Analytics
- Digital Workplace
- HCLSoftware
Career Opportunities: HCLTech has strong technical support and IT helpdesk careers that are good when a person is technical minded.
Which BPO Gives the Highest Salary?
When making a job choice, salary is a big issue. Pay in top BPO Companies in India can vary significantly based on the company, the job and your experience.
Salary Trends in India
We shall split the average wages in a BPO firm:
- Entry-Level Jobs (0-2 years): New employees typically receive 2.5LPA to 4.5LPA. LPA means one year’s salary. Some of the jobs are customer service executive or data entry operator. Pay depends on the work. Even a simple domestic voice job, which benefits Indian customers, might be less remunerated than an international voice job, which benefits foreign customers, since the latter requires better English.
- Mid-Level (3-7 years): With experience, you can also advance to positions such as Team Leader, quality analyst, or trainer. These jobs involve team management or checking the quality of work. The average salary at mid-level ranges between 5-9 LPA. It depends on your performance and skills, and how quickly you will reach this level.
- Managerial Roles (8+ years): After a few years of experience, you can be an Operations Manager, Process Manager. These are the senior positions and give you an opportunity to lead a project or a department. Managers are able to earn 10 LPA to 20 LPA or more. Top managers who operate entire facilities or customer accounts can have extremely high salaries.
Comparison between Multinational and Domestic BPOs.
Multinational Companies (MNCs): MNCs include companies such as Concentrix, Teleperformance and Genpact. They have branches worldwide. MNC BPOs tend to offer higher salaries than domestic top BPO Companies in India due to the fact that they are dealing with huge international clients with bigger budgets and higher standards and they demand better language talents.
Domestic BPOs: These firms have Indian clients as their primary customers. Their entry-level salary might be slightly lower; however, it has good job security and a less stressful workplace. They provide an excellent place to begin to gain experienced.
Factors to Consider
- Salary and Benefits: This is one of the main factors. Search to find a company that pays a good wage with good benefits.
- Career Development: An excellent company must demonstrate the promotion routes. Ask yourself: Would I be able to become a team leader or manager in a few years in this place? TCS and Infosys BPM are companies that have an organized career plan.
- Work-Life Balance: top BPO firms in India may be exhausting, with night shifts and targets. An excellent organization is concerned about the welfare of its employees. Find policies that will help avoid burnout, frequent time off, and a good atmosphere. You can get an idea of employee reviews on websites such as Glassdoor.
- Training and Development Programs: The finest firms invest in their employees. They provide good training on the present job and future jobs, which assist you in developing new skills. Wipro and Genpact are reputed to be training-oriented.
- Company Culture: This is the environment of the company. Is it relaxed and conducive, or quite strict and taxing? You need to be in a firm where you can feel comfortable and motivated.
Conclusion
Top BPO Companies in India have numerous opportunities. It is very fast-growing and has provided millions with jobs and careers. New graduates have a good beginning. They will be able to receive a good salary, acquire communication skills, work skills, and observe the functioning of global enterprises.
This industry consists of large Indian companies like TCS and Wipro, as well as international companies like Concentrix and Genpact. All of them have varying wages, work ethics, and development opportunities. Have your desired company in mind, and researching the companies will help you get the right BPO company that will launch you into your career and make you successful.
FAQs
What does BPO mean?
Business Process Outsourcing is called BPO. It is contracting another business to complete part of your business.
Is an exceptional degree required to work in BPO?
The majority of the entry-level jobs in BPO do not require a remarkable degree. An undergraduate degree in any discipline (e.g., B.A., B.Com., or B.Sc.) is typically sufficient. More important is good communication skills.
Is BPO call centers only?
No. BPO also comprises back-office functions such as data entry, finance, accounting, human resources, and animation.
Can I grow my career in a BPO?
Yes. You can begin as a customer service agent and climb the ladder to a team leader, manager or even a vice-president. There are numerous opportunities to develop at BPO.