Imagine you have a busy online store. Orders are coming in, customers are asking questions, and you need to keep up with everything, from shipping and inventory to payment. It is like juggling a hundred balls at once. That’s what order management software for ECommerce is meant for. Consider it your sidekick, making all the fuss of order management tasks more streamlined and organized. This article takes a look at the top 10 OMS options available to explain what they do and how they can be used to thrive your ecommerce business.
Benefits of using Order Management Software for Ecommerce
Using order management software offers ecommerce businesses, large and small, many benefits. Some of these benefits include:
- Automation: Most tasks, including order entry, inventory updates, and shipping label generation, are automated by an OMS. This frees your time to spend on other crucial parts of your business, like marketing and customer service.
- Greater Accuracy: Order processing via human efforts involves mistakes. OMS avoids most of the mistakes through the process of automation, thus improving accuracy in fulfilling the order and in the inventory management process.
- Consolidated Information: The OMS holds every order information. The data on the customer’s profile, the available product quantity, shipping status, and even payment status will all be consolidated. It offers an integrated view of all the orders, so one can find whatever they want without any trouble.
- Better Inventory Management: OMS keeps track of the real-time levels of your inventory, so you always know what you have in stock. It prevents overselling and helps optimize your inventory levels to avoid either stock outs or excess inventory.
- Improved Customer Satisfaction: OMS streamlines the order process to deliver orders faster and more accurately. This way, customers get happier and more likely to return to your store.
- Increased Efficiency: Automating tasks and centralizing information is exactly what OMS does to improve your order fulfillment process’s overall efficiency, leading to reduced costs and increased profits.
- Improved Communication: OMS can help with interdepartmental communication with departments in sales, warehouses, and customer service so that people are all singing from the same hymn sheet.
Top 10 Order Management Software for Ecommerce
1. Linnworks
- Best for: Multi-channel merchants and enterprise companies
- Rating: 4.5/5
Linnworks is high order management software for Ecommerce that seamlessly integrates with multiple sales channels, marketplaces as well as the shipping carriers. Its ability at automated workflow and real-time inventory synching across all channels makes it a very powerful tool. It has a robust analytics suite that empowers businesses to take the next step because it gives them insight into sales patterns and details of all inventory performance and fulfillment metrics.
The software is very handy for growing businesses that operate in multiple marketplaces because it can handle high-volume orders. Linnworks also offers advanced warehouse management features such as bin locations and batch picking capabilities.
Key Features:
- Multi-channel inventory synchronization
- Automated Order processing and Routing
- Advanced Warehouse management
- Fully Reporting and Analytics
- Order Bulk Processing
- Shipment Integration with Shipping
Website:
www.linnworks.com
2. QuickBooks Online
- Best For: Integrate accounting and order management for small to medium-sized businesses
- Rating: 4.3/5
QuickBooks Online combines powerful accounting with efficient order management software for Ecommerce features in a unified platform. The software features an easy interface and seamless integration with various e-commerce platforms and payment gateways. Its ability to track orders, inventory, and accounting real-time allows it to maintain accuracy in all those records in one place.
Customized invoicing and purchase orders mean that businesses don’t have to compromise on the brand identity as much. Another area where QuickBooks Online takes the lead is in the creation of detailed financial reports and in forecasting tools which help businesses manage their inventory and cash flow sensibly.
Key Features:
- Fully integrated accounting with inventory management.
- Automated payment processing and sending of invoices
- Real time tracking of all finances
- Multiple user access by role
- Availability on mobile device
- Third-party integrations
Website:
www.quickbooks.intuit.com
3. Shopify
- Best For: All online retailers, but especially direct-to-consumer brands
- Rating: 4.7/5
Shopify is one of the leading ecommerce platforms that boasts robust order management capabilities built right into its core functionality. It offers an intuitive interface that allows businesses to easily track and process orders from various sales channels, including social media platforms and online marketplaces.
Shopify offers an advanced environment for handling and tracking an order, customer communication, while the real time accuracy of inventories is left unbroken by Shopify. Hence, the general automated tasks and features of Shopify have brought minimum intervention along with errors caused manually.
Key Features:
- Integration of Sales Channel
- Automated fulfilment of an Order
- In-store payments
- Advanced Inventory
- Reporting and tracking
- Client Relation Management
- Access to thousands of App marketplace
Website:
www.shopify.com
4. Zoho Inventory
- Best For: Increasing businesses with complex inventory and order management
- Rating: 4.4/5
Zoho Inventory provides an integrated solution, incorporating sophisticated order management with powerful inventory control. It is quite efficient in delivering an end-to-end view of the order fulfillment process-from buying to delivery. It is a rich multi-warehouse management feature, which benefits those businesses working at more locations. Its power is in automation, while not sacrificing accuracy with respect to inventories counted and orders processed.
Integrating various Zoho products forms a synergistic business operational system through use of Zoho Inventory. One is allowed effective control of backorders and even automated drop shipping. Therefore, this software will fit businesses with different kinds of fulfillment needs.
Key Features:
- Multi-warehouse management
- Automatic reorder points
- Barcode scanning and tracking
- Automated drop-shipping
- Integration with multiple sales channels
- Advanced reporting and analytics
Website:
www.zoho.com/inventory
5. Sellercloud
- Best For: Mid-sized to large retail and wholesale companies
- Rating: 4.6/5
Sellercloud gives a comprehensive retail operating system focused on orders, which forms the base of its activities. Its advanced automation engine can easily handle the confusing order workflow and the sales channel-warehouse configuration. Real-time synchronization of its inventories also avoids any overselling or stockouts of every kind on all channels of sales.
It is among the top order management software for ECommerce. Sellercloud can process the massive number of orders and still have detailed tracking and reporting. Robust pricing management as well as customer segmentation features in Sellercloud will support the operations within the wholesale and retail business.
Key Features:
- Automated order processing
- Real-time inventory management
- Advanced retail analytics
- Integrated CRM system
- Supports wholesale and retail
- Multi-currency and multi-location
Website:
www.sellercloud.com
6. BigCommerce
- Best for: Rapidly expanding online merchants and B2B companies
- Rating: 4.5/5
BigCommerce is a robust ecommerce platform that boasts considerable native order management software for Ecommerce capabilities. Robust flexibility for options related to order management is complemented with rich capabilities for customizations from and to several sales channels and marketplaces. Its B2B functionality makes it particularly invaluable for those business categories catering to both business and consumer customers.
Its order tracking and its management capabilities are excellent while still maintaining optimum performance even at large product catalogs. With much more native features than other integrations, it makes BigCommerce relatively a cost-effective choice for growing businesses.
Key Features:
- Advanced B2B capabilities
- Multi-channel selling support
- Built-in SEO
- Customizable checkout process
- Abandoned cart recovery
- Real-time shipping quotes
Website:
www.bigcommerce.com
7. NetSuite
- Best For: Enterprise-level companies requiring full ERP functionality
- Rating: 4.8/5
NetSuite offers an enterprise-grade solution with strong order management software for Ecommerce capabilities, in addition to offering complete ERP functionality. It allows businesses to achieve unprecedented visibility in all areas of business operations from order placement through to fulfillment and financial reconciliation. Its rules engine is quite advanced, enabling companies to automate the complex workflows in order processing while ensuring compliance across regions.
NetSuite’s dashboards provide real-time performances and status on orders, the amount of inventory, and even financial performance. Its multi-subsidiary management makes it very suitable for global practices. The software also performs well in complex taxation and compliance within the different jurisdictions.
Key Features:
- Complete ERP integration
- Advanced financial management
- Multi-subsidiary management to support even global business operations
- Automated compliance management
- Customizable workflows
- Real-time business intelligence
Website:
www.netsuite.com
8. Brightpearl Limited
- Best For: Mid-market retail and wholesale brands
- Rating: 4.5/5
Brightpearl Limited is a unique post-purchase retail operations software company for automating multi-channel retailers. The software product is in the capacity to streamline and reduce manual interventions in order processing and fulfillment; it streamlines complex order routing workflows across several channels and warehouses with respect to sophisticated business rules scenarios.
It provides an excellent real-time view of movements and order status through all the channels. Notably, it has the potential to handle even high trading periods with no performance compromise. More elaborate features to deal with return along with customer services are provided through the software program.
Key Features:
- Automatic allocation of order
- Advanced Inventory forecasting
- Integrates a point of sales system
- Retailer-centric automation
- Supplier management
- Demand planning tools
Website:
www.brightpearl.com/limited
9. Cin7 Limited
- Best For: Omnichannel retailers and wholesalers
- Rating: 4.4/5
Cin7 Limited offers a comprehensive inventory and order management software for ECommerce operating on multiple sales channels. It does well in offering real-time synchronization between online and offline sales channels, which allows the company to ensure that there are no inaccurate levels of inventory across all points of sale. The sophisticated B2B portal functionality makes it highly valuable for businesses that cater to both retail and wholesale customers.
One area where Cin7 is stronger is automation, especially of intricate pricing structures and promotional rules with different segments of customers. As a matter of fact, built-in production management capabilities are present in this solution, thus perfectly suitable for product manufacturing or assembling businesses.
Key Features:
- Custom price B2B portal
- Manufacturing module
- Ability for 3PL integration
- Advanced EDI functionality
- Automated purchasing order
- Inventory management by locations
Website:
www.cin7.com
10. inFlow Inventory
- Best For: Simple and effective inventory management for small and medium-sized enterprises
- Rating: 4.2/5
inFlow Inventory is well suited for any business looking for an intuitive and streamlined approach to order and inventory management. Its functionality is at the perfect equilibrium with ease of use, hence making it more accessible to variously skilled technical teams. Its barcode scanning features and mobile app compatibility make it a realistic choice for businesses that operate in physical warehouses.
The system shines by giving the right amount of transparency to stock and order status without cluttering users with too much complexity. InFlow offers the functionality of running even in an offline environment to ensure business does not stop even in the case of internet failures.
Key Features:
- User-friendly interface
- Barcode scanning supported
- Mobile-friendly
- Offline enabled
- Basic manufacturing features
- Cost tracking and reporting
Website:
www.inflow.com
Key Features of Order Management Software for ECommerce
Although OMS solutions have many features to offer, the most essential functionalities are:
- Order Capture and Processing: Automatically capture orders through any sales channel and validate the same. The module also prints the order confirmation.
- Inventory Management: Captures data on real-time inventory level. Provides auto-stock alerts. Well integrated with the warehouse management systems.
- Shipping Management: Create shipping labels. Tracks shipment. Integration with the shipping carriers.
- Payment processing: Integrates with several payment gateways to process payment from customers’ end safely.
- Return management: Accept customer return and handling of refund.
- Order tracking: Realtime status update from the order with the customer.
How to select the best Order Management Software for Ecommerce
The right choice of order management software is quite essential for any business. Consider the following points while choosing it:
- Business Size and Needs: Small businesses need something less feature-rich than enterprise-level solutions, and large enterprises might require feature-rich solutions that support their businesses.
- Budget: Solutions for order management vary greatly in price. Identify your budget and choose the right solution based on your financial limits.
- Integrations: Ensure the OMS integrates with your existing ecommerce platform, payment gateways, shipping carriers, and other business systems.
- Features: Identify the key features you need, such as inventory management, shipping management, and reporting.
- Reviews and Testimonials: Read reviews and testimonials from other users to get an idea of the software’s strengths and weaknesses.
- Free Trial or Demo: Take advantage of free trials or demos to test the software before you commit to a purchase.
Conclusion
Order management software for ECommerce is an essential element for any business in ecommerce. It makes it easier to have a streamlined process for orders, increases efficiency, enhances customer satisfaction, and facilitates the scaling up of your business. Based on your needs, you can decide on the right OMS option that will take your ecommerce business to the next level.
FAQs
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What is order management software?
Order management software helps ecommerce businesses manage and automate all aspects of the order fulfillment process.
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Why do I need order management software?
It saves time, reduces errors, improves customer satisfaction, and helps you scale your business.
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How much does order management software cost?
The cost varies depending on the features and the vendor.
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What are some key features to look for?
Inventory management, shipping management, payment processing, and integration with your ecommerce platform are essential features.
