Running an online store isn’t just about uploading products and waiting for orders anymore. Shoppers expect instant support, smart recommendations, and a smooth experience from start to finish. That’s where AI agents earn their keep. These aren’t your basic bots, they’re smart, adaptable tools that actually make your store feel alive.
They talk to your customers like real people, guide them through buying decisions, solve issues on the spot, and help you sell more without constantly babysitting your inbox. Whether you’re scaling up or just trying to stay sane during peak hours, the right AI agent can take a huge load off your plate.
This guide breaks down 15 of the best AI agents for e-commerce right now, what they bring to the table, and how to pick the one that works for your store
What Is an AI Agent in E-commerce?
An AI agent in e-commerce is an intelligent, automated system designed to perform specific tasks traditionally handled by humans. Unlike rule-based bots, AI agents are powered by advanced technologies like machine learning, NLP (Natural Language Processing), and predictive analytics. These agents can learn, adapt, and make decisions in real-time to improve the shopping experience.
AI agents come in different forms: some are conversational (chatbots), others are product recommenders or logistics optimizers. But what unites them is their ability to work autonomously, reduce human workload, and deliver data-informed outcomes.
AI agents are employed in the background in:
- Live chat for instant customer service
- personalised recommendations on product pages
- Order tracking and shipping support
- Marketing automation, retargeting, and upselling
- Inventory and demand forecasting
Why E-commerce Businesses Need AI Agents
AI agents for e-commerce solve three major problems for e-commerce entrepreneurs: scale, personalization, and efficiency. Today’s consumers expect real-time support and individualized attention. Manually managing that level of service is unsustainable, but AI agents make it possible.
Here are some of the biggest advantages:
- 24/7 Multilingual Support: AI agents never sleep, and they can serve global customers instantly.
- Reduced Support Workload: Automate common queries like order tracking, returns, and FAQs.
- Increased Sales via Personalization: Deliver tailored product suggestions based on behavior and intent.
- Faster Cart Recovery & Conversion: Engage customers in real-time and reduce drop-offs.
- Operational Efficiency: Manage customer data, order updates, and inventory using smart automation.
- Scalable CX: Whether you have 10 or 10,000 users online, AI agents provide consistent service quality.
List of Top 15 AI Agents for E-commerce
1. Gorgias
Website: https://www.gorgias.com
Gorgias is one of the most powerful AI customer service platforms built exclusively for e-commerce. It automates up to 40% of customer care duties by combining deep e-commerce integrations with machine learning. Whether a customer wants to check an order status, initiate a return, or ask about product sizing, Gorgias can respond instantly by pulling real-time data from Shopify, Magento, and BigCommerce.
As one of the top Shopify customer support apps, what makes it unique is its AI-based intent detection, which identifies what customers are asking and automatically assigns or responds accordingly. With over 14,000 global e-commerce brands on board, it has become a go-to tool for scaling personalised support.
Key Features:
- AI-powered ticket classification and sentiment detection
- Pre-built templates (macros) for instant replies
- Multichannel support: Email, Chat, Instagram, Facebook, SMS
- Native integration with Shopify, WooCommerce, BigCommerce
- Performance metrics for tracking team productivity
Pros:
- Strong Shopify integration
- Reduces manual responses significantly
- Great for growing support teams
Cons:
- Costs can increase with ticket volume
- Learning curve for setting up automation workflows
Pricing:
- $0.90 per fully resolved conversation (via Email and Chat only)
2. Tidio
Website: https://www.tidio.com
Tidio is an affordable and highly accessible AI chatbot platform tailored for small and medium-sized e-commerce businesses. What sets it apart is its AI chatbot “Lyro,” which can answer up to 70% of repetitive customer questions with human-like accuracy. It allows store owners to train the AI using FAQs, help docs, and website content, no coding required.
As one of the leading helpdesk chatbots and AI assistants, Tidio provides support for live chat, email, Messenger, and Instagram, offering a centralized communication system. It’s ideal for Shopify, WooCommerce, and Wix users who want to enhance their customer service without hiring a large team. Tidio also supports proactive messaging and real-time visitor tracking to increase engagement and conversions.
Key Features:
- Lyro AI chatbot for customer support
- Visual chatbot builder for non-tech users
- Live chat + ticketing system
- Prebuilt e-commerce chatbot flows
- Integrates with Shopify, WordPress, Messenger, and more
Pros:
- Easy to set up and deploy
- Great value for small stores
- Multichannel chat support included
Cons:
- Limited AI depth in the free plan
- Not built for large-scale enterprise use
Pricing:
- Free – $0/month (limited Lyro AI usage)
- Starter AI Plans – Pricing varies by usage (starts from ~$39/month for 100 AI conversations)
- Lyro AI 500 – $99/month
- Lyro AI 1000 – $139/month
- Lyro AI 5000+ – Custom pricing (Premium Plan)
3. Heyday by Hootsuite
Website: https://www.heyday.ai
Heyday is a powerful AI conversational platform designed specifically for retail and direct-to-consumer brands. With omnichannel messaging built into its DNA, Heyday lets you deploy intelligent AI agents on Instagram, WhatsApp, Messenger, and your website. These agents can help customers discover products, ask about orders, and complete purchases,all in real-time. In addition to its conversational capabilities, Heyday also functions as one of the effective brand monitoring tools, helping businesses track and respond to customer interactions across multiple touchpoints.
Heyday uses NLP and deep learning to understand customer queries and reply in natural language that fits your brand’s tone. Its clients include Lacoste, L’Oréal, and Decathlon, proving its effectiveness at enterprise scale. The platform is ideal for businesses that rely heavily on mobile and social traffic.
Key Features:
- Conversational commerce AI bots
- Multichannel messaging and support
- Product discovery and cart recovery bots
- AI-powered customer insights
- Shopify and Salesforce integration
Pros:
- Built for social-first commerce
- Great for international brands
- Responsive mobile experience
Cons:
- Not suitable for smaller stores due to pricing
- May require onboarding for best results
Pricing:
- Standard – ₹1,915 per user/month (billed annually)
- Advanced – ₹7,540 per user/month (billed annually)
- Enterprise – Custom pricing (contact sales)
4. Clerk.io
Website: https://www.clerk.io
Clerk.io is a robust AI personalisation engine that empowers e-commerce brands to deliver individualised shopping experiences through recommendations, search optimization, and email personalisation. Unlike generic recommendation tools, Clerk uses behavioral data in real-time to tailor results to each shopper’s preferences, purchase history, and browsing behavior.
It supports A/B testing, dynamic product banners, and email retargeting,all powered by machine learning. Over 2,500 online stores, including fashion and electronics brands, rely on Clerk.io to boost average order value and increase conversion rates.
Key Features:
- AI-powered product recommendations
- Search auto-complete and ranking personalization
- Email retargeting with customer behavior tracking
- Smart segmentation for campaigns
- Integration with Shopify, Magento, and more
Pros:
- Great for upselling and cross-selling
- Real-time recommendations improve relevance
- Works across channels (web, email, app)
Cons:
- Custom setup needed for best results
- Interface can be complex for beginners
Pricing:
- Chat (AI-powered chatbot) – $0 + $0 / 1k usage
5. Re:amaze
Website: https://www.reamaze.com
Re:amaze is a software designed for e-commerce that combines automation and consumer communications. It provides live chat, email, push notifications, SMS, and AI chatbots, all in a single shared inbox. The AI component helps automate common inquiries such as order updates, return policies, and product details.
Re:amaze also enables proactive engagement through event-based automation, meaning you can trigger messages when a customer is about to leave a cart, views a certain product, or completes a purchase. With integrations for Shopify, BigCommerce, and Amazon, it is a flexible solution for brands looking to centralize support.
Key Features:
- Multichannel customer service dashboard
- Customizable chatbot builder
- Proactive messaging based on user behavior
- FAQ automation and workflows
- Internal notes and collaboration tools
Pros:
- Very clean and intuitive interface
- Easy to manage multiple channels
- Chatbots help reduce agent workload
Cons:
- Basic AI,limited natural language understanding
- Per-user pricing adds up for larger teams
Pricing:
- $20 per team member/month (added to any plan)
6. ChatGPT Plugins (via OpenAI)
Website: https://openai.com
ChatGPT, developed by OpenAI, can be transformed into a powerful e-commerce AI agent using its plugin system or API integration. As one of the most advanced AI tools for e-commerce, it allows businesses to create custom plugins that enable ChatGPT to assist customers with product discovery, order tracking, FAQs, and even returns processing. Leveraging GPT-4’s advanced natural language capabilities, it delivers human-like conversations with contextual memory, personalised suggestions, and multilingual support.
This makes it ideal for companies that want highly customized virtual assistants that reflect brand voice and behavior. Though it requires some technical setup, it provides unmatched flexibility and intelligence for sophisticated e-commerce workflows.
Key Features:
- Custom plugin and API integration
- Memory-enabled conversations (via ChatGPT Plus)
- Handles product search, FAQs, order status
- Supports multilingual interaction
- Works across platforms (site, app, social)
Pros:
- Hugely flexible and scalable
- World-class conversational AI quality
- Ideal for advanced use cases
Cons:
- Requires developer setup
- Costs depend on API usage volume
Pricing:
- Free – $0/month
- Plus – $20/month
- Pro – $200/month
- Team – $25/user/month (annually) or $30/user/month (monthly)
- Enterprise – Contact sales
7. Botsonic by Writesonic
Website: https://writesonic.com/botsonic
Botsonic is a no-code AI chatbot builder powered by GPT-4, designed to offer personalised customer support experiences for online businesses. In contrast to inflexible chatbots, Botsonic lets you train the AI by uploading your knowledge base, policy documents, and product URLs. The result is a chatbot that understands context, follows your tone, and helps customers navigate everything from shipping queries to product choices.
It integrates easily into websites and mobile apps, making it a great tool for startups and mid-level stores looking to provide instant, intelligent customer support without building a bot from scratch.
Key Features:
- No-code chatbot builder
- GPT-4 based natural language processing
- Ingests custom docs and URLs
- Embeds into web and mobile platforms
- Personalised responses trained on your data
Pros:
- Fast setup for non-technical teams
- Highly customizable knowledge base
- Ideal for small and mid-sized brands
Cons:
- Limited enterprise functionality
- Needs regular data updates for accuracy
Pricing:
- Starter – $16/month
- Professional – $41/month
- Advanced – $249/month
- Enterprise – Custom pricing
8. Zowie
Website: https://www.zowie.ai
Zowie is an AI support automation platform purpose-built for e-commerce. It combines powerful automation with human escalation to reduce up to 70% of repetitive support tickets. Its standout feature is the ability to auto-learn from past conversations and FAQ content, allowing it to deploy in less than a week with minimal manual setup.
Zowie’s conversational AI understands customer intent, tone, and urgency, helping brands speed up resolution times. With integrations for Shopify, Gorgias, and Zendesk, it’s perfect for fast-scaling brands that want to reduce their customer service burden.
Key Features:
- Intent recognition and self-learning AI
- Ticket deflection and workflow automation
- Live agent fallback and handoff
- Analytics dashboard and conversation insights
- Plug-and-play e-commerce integrations
Pros:
- Fast deployment with minimal training
- Great for ticket reduction
- Scales with your business growth
Cons:
- Pricier than basic chatbot tools
- Limited design customization
9. Forethought
Website: https://www.forethought.ai
Forethought uses generative AI to automate the customer support journey through resolve, predict, and assist capabilities. It’s designed for high-volume e-commerce stores and marketplaces that want enterprise-grade automation. The platform not only answers common questions but also suggests answers to human agents using past tickets and resolution trends.
Its AI learns from real-time data to constantly improve accuracy and reduce escalations. Forethought is a useful support partner for brands that require speed, size, and consistency because it interfaces with systems such as Zendesk, Salesforce, and Freshdesk.
Key Features:
- Generative AI for email and ticket replies
- Suggested answers and ticket routing
- Real-time learning from past interactions
- Seamless CRM and helpdesk integrations
- Smart dashboards and AI training tools
Pros:
- Excellent for high-ticket volume businesses
- Reduces response time significantly
- Combines AI + human agent workflows
Cons:
- Best suited for mid to large companies
- Requires onboarding for full use
Pricing:
- Available on request
10. LivePerson
Website: https://www.liveperson.com
LivePerson offers an enterprise-level conversational AI platform designed to automate commerce and customer care across messaging apps, websites, and voice platforms. As one of the leading AI platforms for e-commerce, it enables brands to deploy AI agents on WhatsApp, Facebook Messenger, SMS, and even voice calls, creating a seamless experience across touchpoints.
LivePerson uses intent detection and real-time learning to personalize customer conversations. Used by enterprise brands like Virgin Media and Delta, the platform excels in scalability, reliability, and omnichannel deployment. It also offers advanced analytics, allowing brands to measure bot performance and optimize conversations continuously.
Key Features:
- Omnichannel AI messaging (text, voice, chat)
- Intent-based conversation design
- Integration with CRMs and commerce tools
- Live agent handover and AI analytics
- Built-in NLP and sentiment detection
Pros:
- Works across all major communication channels
- Scalable for global use cases
- Enterprise-ready security and support
Cons:
- Complex setup for smaller brands
- High learning curve for advanced workflows
Pricing:
- Available on request
11. Verloop.io
Website: https://verloop.io
Verloop.io is an AI-powered conversational automation platform tailored for ecommerce businesses looking to streamline customer support, lead generation, and order tracking. With advanced natural language understanding (NLU) and multilingual capabilities, it creates personalised customer journeys across WhatsApp, Facebook Messenger, Instagram, and website chat. As one of the most effective customer journey mapping tools, the platform learns from historical support data and adapts responses over time, ensuring users receive fast and relevant answers.
Verloop’s journey builder lets you design custom flows for FAQs, refunds, and product help. It also supports voice AI for call centers, making it ideal for omnichannel engagement.
Key Features:
- AI-powered multilingual chat support
- Integrations with Shopify, Magento, WooCommerce
- Real-time order tracking and return processing
- Voice AI capability for call center usage
- Custom bot flows via journey builder
- Pre-built templates for ecommerce customer interactions
Pros:
- Deep personalization across channels
- Fast deployment with customizable templates
- Multilingual support expands global reach
Cons:
- May require setup for complex flows
- Enterprise pricing may be high for SMBs
12. Rebuy
Website: https://rebuyengine.com
Rebuy is a dynamic personalization engine built to boost conversions by recommending upsells, cross-sells, and post-purchase offers tailored to each shopper. It uses AI to analyze real-time browsing behavior, past purchases, and cart contents to deliver next-best-product suggestions at checkout, in pop-ups, and across thank-you pages.
With deep integration into Shopify, Rebuy allows merchants to launch personalization strategies quickly and measure ROI directly. Its drag-and-drop builder and analytics dashboards help businesses optimize offers and track performance. Rebuy also supports email and SMS personalization to drive repeat purchases.
Key Features:
- AI-driven product recommendations and bundles
- Smart upsell and cross-sell widgets at checkout
- Post-purchase offers and thank-you page personalization
- Drag-and-drop campaign and widget builder
- Supports email and SMS personalization
- A/B testing and analytics reporting
Pros:
- Designed to increase Average Order Value (AOV)
- Easy to customize and deploy on Shopify
- Real-time performance insight
Cons:
- Primarily Shopify-focused
- Pricing scales with traffic and usage
Pricing:
- Platform One – $565.92/month
- Cart & Merchandising – $62.30/month
- Search & Collections – $48.30/month
- Checkout & Post Purchase – $34.30/month
- Flows & A/B Testing – $48.30/month
- Rebuy Monetize – Free
13. Haptik
Website: https://www.haptik.ai
Haptik is an enterprise-grade conversational AI platform built for businesses looking to automate customer support, lead generation, and transactional journeys. Acquired by Reliance Jio, Haptik is particularly strong in mobile-first markets and supports end-to-end commerce via chat. It powers intelligent virtual assistants across WhatsApp, web, and in-app interfaces, enabling everything from answering FAQs to completing payments within the conversation.
Haptik is trusted by brands like JioMart, TATA, and OYO for its high scalability and localization capabilities. With pre-built conversation flows and multilingual support, it’s a great fit for e-commerce brands targeting diverse regions and customer bases.
Key Features:
- AI-powered conversational flows for e-commerce
- WhatsApp, Facebook Messenger, in-app, and web chatbots
- Built-in support for payments and order tracking
- Pre-built e-commerce and customer service use cases
- Real-time analytics dashboard and bot-to-human handoff
Pros:
- Great for Indian and emerging markets
- Multilingual and mobile-optimized
- Supports full purchase journey inside chat
Cons:
- More suitable for mid-sized and large businesses
- Setup can take time without developer support
14. Certainly
Website: https://www.certainly.io
Certainly is a powerful AI chatbot platform tailored for e-commerce brands looking to automate customer service, lead generation, and checkout assistance. Its key strength lies in its “conversational commerce” engine that can drive users from inquiry to purchase entirely within the chat window. The AI is capable of connecting with inventory systems, CRM, and payment gateways to offer a seamless shopping journey.
Certainly bots are used by major European retailers and marketplaces to personalize experiences, assist with upsells, and reduce cart abandonment. It also allows for real-time escalation to human support without losing customer context.
Key Features:
- Conversational checkout and cart management
- Natural Language Processing with multilingual support
- Integrates with Shopify, Salesforce, Magento
- Analytics for revenue attribution via chat
- Dynamic product feeds and recommendation engine
Pros:
- Built for high-converting commerce interactions
- Strong analytics and revenue tracking
- Easy integration with popular e-commerce tools
Cons:
- Pricing may be high for smaller stores
- Requires structured data for best results
Pricing:
- Starter – $399/month
- Growth – $999/month
- Enterprise – Contact us
15. Klevu
Website: https://www.klevu.com
Klevu is an AI-powered search and discovery tool designed to elevate onsite product search for ecommerce stores. As one of the leading AI platforms for e-commerce, it uses machine learning and natural language processing to manage typos, comprehend customer intent, and customize search results. Klevu’s dynamic search automatically prioritizes best-selling and relevant products while adapting to seasonal trends.
It also offers smart merchandising, automated synonym detection, and filtering rules to optimize product discovery. Integrated with platforms like Shopify, Magento, and BigCommerce, Klevu improves both search conversion and overall user experience.
Key Features:
- AI-based product discovery and site search
- Intent-aware search ranking and result personalization
- Self-learning search optimization over time
- Visual merchandising tools and rule-based sorting
- Multilingual and mobile-friendly search
- Analytics on search behavior and conversion
Pros:
- Enhances onsite discovery and conversion rates
- Quick to deploy on major ecommerce platforms
- Adapts to user behavior and site trends
Cons:
- Best suited for medium or large catalogs
- Advanced features may require a higher-tier plan
Conclusion
AI agents for e-commerce are transforming how brands interact with customers, making conversations faster, smarter, and more personalised. From helping customers find the right products to resolving issues in real time, these tools automate routine tasks and free up human agents for complex needs. Whether you’re a startup or a large enterprise, there’s an AI solution tailored to your scale and goals.
Your company’s size, budget, support channels, and integration requirements all play a role in selecting the best AI agent. Platforms like LivePerson and Ada offer enterprise-grade features, while tools like Tidio and Zoho SalesIQ cater well to small businesses. With the right AI agent, you can boost conversions, lower costs, and improve customer satisfaction, all at once.
FAQs
Q1. What is an AI Agent for E-commerce?
An AI agent is a virtual assistant that uses automation and AI to handle customer queries, recommend products, and provide support through chat or voice.
Q2. Are AI Agents Suitable for Small Businesses?
Yes, many platforms like Tidio and Zoho SalesIQ offer affordable or free plans for startups and growing brands.
Q3. Do AI Agents Replace Human Support?
Not entirely. While human agents answer delicate or complicated requests, AI takes care of regular duties.
Q4. Which AI Agents Support Omnichannel Messaging?
Platforms like LivePerson, Haptik, and Heyday support WhatsApp, Messenger, Instagram, SMS, and web chat.
Q5. How Do I Integrate AI Agents into My Store?
Most tools offer easy integration with platforms like Shopify, WooCommerce, and Magento through plugins or APIs.