The need for round-the-clock support, with a huge volume of queries, has become an issue that many organizations need help with as there is an increasing demand for fast and effortless customer service. Conventional methods of customer care, such as emails and phone conversations, would be faster, thereby increasing the level of satisfaction for customers and subsequently leading to lost opportunities. AI chatbot Tools have addressed this issue by enabling businesses to interact with clients effectively at any time by automating replies.
It tries to direct you through several AI chatbot platforms by outlining the best that is available, from boosting user engagement to complementing customer services. It does all this while customized according to distinct corporate needs. Knowing what each platform provides will help in making the proper choice for a business’s goal.
What Is an AI Chatbot?
An AI chatbot is a tool for business-to-business companies to automate conversations using artificial intelligence. Companies can use these platforms to develop virtual assistants that answer questions, guide customers through processes, or make product recommendations. AI lets the chatbots provide real-time answers to most questions, ensuring that messages are replied to promptly and customers are satisfied.
Most AI chatbot systems combine two components that enable chatbots to better understand and respond to human input: NLP and machine learning. With these, they can connect to multiple communication channels-well, websites, social media platforms, and messaging apps-to keep businesses in touch with their clients through various platforms.
Top AI ChatBot Tools in 2025
In this fast-paced environment, AI chatbots will automate the most repetitive tasks, helping to improve customer service. The technology can benefit businesses of any size because it makes customer interaction more efficient and allows for timely, accurate responses. However, there are so many possibilities that it can be difficult to determine which is best for your needs. We have also compared the top AI chatbot systems of 2025 to make this process easier for you. Each platform has features and tools unique to itself that could help companies become more productive and deliver superior customer support.
1. Intercom
The customer messaging platform, Intercom makes it easy for businesses to be in touch with their customers. This encompasses features and tools through which companies hasten their processes of customer support, reach the clients in real-time, and provide personalized experience. Support through various channels like social media, email, and chat allows firms to connect to their clients’ preferred platforms. Intercom has features for customer segmentation for targeted messaging, automated messaging, connections with a help desk and CRM system, reporting, and analytics to give insightful information about what is happening in customer interactions.
Key Features:
- Multi-contact channels (social media, email, and chat)
- Live chat support
- Trigger-based auto-messaging
- Sending messages that are strongly focused through customer segmentation
- Integrating with the help desk and CRM system
- Analytics and reports for understanding
Pricing:
- Fin charges $0.99 for any customer query she resolves. Here, a customer query is counted as ‘resolved’ if and when the customer confirms that it was satisfactory.
Rating: 4.5/5
Website: https://www.intercom.com
2. Jasper Chat
With Jasper Chat, businesses can make content. It is a useful tool for any marketing team, because it may be used for social media captions, emails, reports, blog posts, and even video scripts. You can use one of the 50 templates already designed or build a document from scratch.
Jasper Chat was designed particularly to help the marketing teams design campaigns and content, whereas AI chatbots like ChatGPT are designed to perform a host of general applications.
Key Features:
- Help Content Creation: Jasper Chat is built to assist in the creation of great content for blogs, social media posts, and marketing copy in a timely manner.
- SEO Optimization. Guarantees the content rank higher on SERPs by presenting ways to advance the SEO capacity of the product such as key phrases and keyword advice.
- The capability to Adapt in Tone and Style: Using Jasper Chat permits altering the form and tone that fits a company’s voice as well as principles leading to greater individualized consistency and content for customers.
Pricing:
- Creator – $39/month/seat
- Pro – $59/month/seat
- Business – Contact sales
Rating: 4.0/5
Website: https://www.jasper.ai/chat
3. ChatSpot
HubSpot created ChatSpot, an AI chatbot. The program has several applications and may be used to automate numerous routine CRM and sales operations. You may ask the chatbot to search for a lead based on parameters like size or location, making database searching quite simple.The bot can, for marketing purposes, create a summary of your website traffic or leads and present it to you in the form of a table or graph. It may determine the keywords that your website is ranking for, their position, and other details. With Hubspot, ChatSpot can be a very powerful tool.
Key Features:
- CRM Integration: This feature allows easy monitoring and management of popular CRM systems by integrating with them.
- Insights powered by AI: Companies use it to adjust sales and marketing strategies based on insights gleaned from interactions with customers and prospects.
Pricing:
- Free for use
Rating: N/A
Website: https://do2.chatspot.ai
4. Perplexity AI
Anthropic created Perplexity, a conversational AI chatbot that could be your search engine. The app gathers data from the web and provides you with links to the sources. Thus, it answers your questions and lets you verify or delve deeper into the material. And no setup is required. You may launch the website with one click and start searching for any query or subject. You can share your searches with others or bookmark talks for later using Perplexity.
Key Features:
- Real-time information: perplexity Since AI crawls the web every day, it excels in real-time information provision. This is an excellent fact-checking and research tool that is real-time as it will always provide the users with the most up-to-date data.
- Verifying Sources: Perplexity AI enables its users to add source links to every response so that they can verify the data and give proper credit. For professionals and scholars, this function adds another dimension of transparency and credibility.
Pricing:
- There’s a free plan that offers basic functionality and a Pro plan that offers advanced features.
Rating: 4.6/5
Website: https://www.perplexity.ai
5. Github Copilot
Other technology your developers could use might include Github Copilot, a coding assistant based on AI. Often, while seeking a bug or developing new functionality, sometimes you ask Copilot for assistance. It may provide real-time code completion suggestions with consideration for project context and style while you are still typing away. Technology is extremely powerful at enabling speed in the development of software and, of course, enhancing productivity for the developers.
Key Features:
- Autocompletion and Code Suggestions: GitHub Depending on the context of the code being typed, Copilot provides autocompletion and real-time code suggestions. Developers may write code more quickly and with fewer repeated coding tasks because of this feature.
- It supports a wide range of programming languages. Thus, it is flexible and helpful for developers working in different coding environments. Some of the languages it can work with include Python, JavaScript, TypeScript, Ruby, Go, Java, PHP, C++, C, Rust, and Swift.
Pricing:
Github Copilot has three different price points:
- Individual Copilot: $10 per month
- Copilot Company: $19 per month
- Monthly cost of Copilot Enterprise: $39
Rating: 4.5/5
Website: https://github.com/features/copilot
6. Juro’s Legal AI Assistant
An AI assistant called Juro for Legal can help companies manage their contracts from start to finish in one place. To finalize contracts, you no longer need to toggle between e-signing tools, word documents, or shared drives.
With the chatbot, you can quickly build new contracts while following set guidelines. Contract changes can also be automated to accelerate turnaround.
Key Features:
- Contract management automatically is managed with Juro, whose AI-driven platform accelerates contract drafting, summarization, and review processes by up to ten times.
- Integration with Several products: Salesforce, HubSpot, Slack, Zapier, and more than 5000 more products are some of the ones with which Juro integrates. Due to its wide range of integration capabilities, businesses can easily integrate Juro into their current operations.
Pricing:
- Contact the sales team for pricing.
Rating: 4.6/5
Website: https://juro.com/legal-assistant
7. Claude
Anthropic has developed a multipurpose artificial intelligence bot named Claude, which can be used as a virtual assistant.
Claude is capable of processing data, generating code and content, brainstorming, helping you to understand topics, and much more. The most distinguishing characteristic of this AI bot is the length of its context window, or it simply remembers your previous queries and the subjects they refer to, etc.
For example, Claude can remember as much as 150,000 words of conversation, while ChatGPT can remember as much as 24,000 words.
Key Features:
- Large Context Window: According to Claude, each prompt may contain up to 200,000 tokens, or more than 500 pages of material or about 150,000 words. Because it may handle long texts and also summarize the same, it is indeed helpful for complex tasks.
- Better Safety and Precision: “Constitutional AI” is applied in Claude’s design in order to prevent the likelihood of generating harmful or unethical responses. It particularly fits high-stakes fields like legal and medical practice.
Pricing:
- Claude has a free plan with basic functionality and a paid plan called Claude Pro which is priced at $20/month.
Rating: 4.7/5
Website: https://claude.ai/
8. ChatGPT
The conversational AI chatbot, ChatGPT gained popularity in November 2022, with user-friendliness and human-like answers with adaptability. The users would just have to write down a prompt to ask a question or give it some instructions; ChatGPT will respond with an accurate and pertinent answer.
It has infinite applications. It can create content for a blog, an email, an essay, or some other type of written work. It may be applied in more complicated assignments such as translating, picture-making, coding and debugging, or solving complicated mathematical problems that can’t be easily done.
Key Features:
- Natural Language Understanding: One of the best features of ChatGPT is its remarkable ability to understand and generate text that sounds human, which gives more humaneness and interest in talks.
- Customization: This model can be updated for certain professions and industries that allow the tailoring of content generation, customer service applications, and many more.
- Versatility: This chatbot can be used for a variety of purposes, from creating new content to supporting different educational needs answering questions, and making suggestions.
Pricing:
- As of 2025, ChatGPT offers a free tier with basic features and a subscription plan, ChatGPT Plus, at $20 per month for enhanced capabilities.
Rating: 4.7/5
Website: https://chatgpt.com
9. Hiver
In the comfort of your inbox, the solution is the easiest way through customer service and email management; Hiver provides this solution with its AI bot Harvey which can assist the representatives of customer services to complete the tasks much quicker.
Key Features:
- Auto-close non-actionable responses: When a consumer mentions “thank you” as a response to a resolution, the ticket reopens and from then on needs to be manually closed. This is wrong since this skews your key metrics which include Average Resolution Time and your SLA maintenance. Harvey solves this by identifying any client answers that are not actionable and closing them. This will help save time and effort on the agents’ part and keep your KPIs from being skewed.
- AI Summarizer: Harvey can further summarize lengthy communications into agent-friendly notes. This ensures continuity and reduces latency due to handoffs. Agents no longer have to search through every single email thread in hopes of learning what’s new. This helps supervisors quickly understand where the conversation is going so they can act fast, which is helpful during escalations as well.
- Intelligent email template suggestions: All the ideas on intelligent email templates from Harvey are capable of quite speeding up agent response times. You can alter Harvey’s suggestions for the template only to send such responses that may be specially drafted according to your requirements and subsequently offer timely and personalized services to the clients.
Pricing:
- You get full access to Harvey bot and all of Hiver’s email management features at $49/month/user.
Rating: 4.6/5
Website: https://hiverhq.com/ai-in-customer-support
10. Infeedo
An AI-powered chatbot known as Infeedo helps organizations in extracting feedback from distributed teams. Amber is the main product of Infeedo. It connects employees at scheduled times to fetch anonymous conversational surveys about work-life balance, level of engagement in work, level of satisfaction, and other such questions.
Later on, Amber writes reports packed with good information to help businesses know where improvement needs to be done. This will help them detect workers who become disengaged or no longer satisfied with their work and may want to leave the company in little time.
Key Features:
- Employee Engagement Insights. InFeedo AI collects all the feedback from the employees in order to analyze action for improving engagements and retention.
- Predictive Analytics. The platform anticipates what potential issues the employees might have regarding their turnover, allowing HR teams to proactively deal with what would arise as concerns.
- Customizable surveys. Offers customized survey templates and questions according to a specific organization’s needs.
Pricing:
- Contact the sales team for pricing
Rating: 4.7/5
Website: https://www.infeedo.ai/hr-chatbot
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Conclusion
There are numerous AI chatbots available for each application as you may notice. Though many of them use the same language models, they differ regarding extra features that come with the respective AI tool, its interaction with tools already being used, and why the particular tool was built.
Most of these chatbots offer a free trial or have a free version with limited functionality. You might try them before you decide to invest in any of them.
FAQs
1. What is an AI chatbot platform?
An AI chatbot platform helps businesses build and operate their own chatbots, which can converse with a customer in their own language and support them by answering questions.
2. How do I determine the right chatbot for my business?
Consider your special needs, deployment options, security, scalability, omnichannel support, user-friendliness, and user-friendliness of integration.
3. What are the advantages of having a chatbot?
Chatbots can offer better customer engagement, and 24/7 support, remove repetitive time-consuming tasks, and help curtail operation costs.
4. Can my chatbot be customized?
Yes, nearly all the AI-based chatbot platforms allow customizing the chatbot’s response and look to fit the brand.
5. Is my use of a chatbot safe when dealing with client data?
The security aspect of many chatbot platforms involves the encryption for customer data and full compliance with regulatory standards
6. How do chatbots help with customer service?
An immediate reply from a chatbot to the inquiries of customers will allow it to get rid of some of the time-consuming and cumbersome processes of human agents in handling more complex matters.
