Outsourcing might sound like a buzzword, but in Bangalore, it’s a bustling industry impacting countless careers and businesses every single day. The city’s BPO companies have transformed from simple call centers into full-service powerhouses, managing everything from customer support to complex analytics for clients worldwide.
With over 250,000 employees fueling this growth, Bangalore is a cornerstone of India’s $38 billion BPO industry. What makes this scene exciting is how these companies blend local talent and global standards, all while keeping costs in check.
For job seekers and companies alike, BPO companies in Bangalore offer a vibrant landscape full of opportunity, innovation, and steady growth.
Emerging Trends in Bangalore BPO
- Growing adoption of AI and automation to boost efficiency
- Growing adoption of cloud-based solutions due to their scalability and flexibility
- Post-pandemic shift to remote and mixed work modes
- Pay attention to data security and international standards compliance.
- Growth into high-value services such as digital transformation and analytics
- Greater emphasis on employee upskilling and continuous learning
- Using customer experience management tools to improve customer service
- Forming strategic alliances with tech startups to spur innovation
Leading BPO Companies Powering Bangalore
1. iEnergizer
Website: https://www.ienergizerbpo.com
iEnergizer is a well-established BPO service provider with a strong presence in Bangalore, offering end-to-end solutions across industries like healthcare, gaming, finance, and telecom. With a global workforce exceeding 14,000 employees, the company is known for its multilingual customer support, scalable delivery models, cost-efficient operations, and the effective use of customer support tools to enhance service delivery.
Their Indian operations are deeply integrated into client success strategies, helping businesses optimize processes and improve customer satisfaction. iEnergizer also emphasizes employee training, structured growth paths, and a collaborative work environment, making it an appealing employer in the BPO space.
Services Provided:
- Multilingual customer support (voice, email, and chat)
- Healthcare and insurance claims processing
- Gaming and entertainment technical support
- Finance, HR, and accounting back-office services
- Data entry, AI training, and content moderation
Career Options:
- Customer Support Executive
- Process Associate / Backend Executive
- Quality Analyst
- Team Leader / Operations Supervisor
- Process Trainer / Floor Support
Salary Range:
- ₹2.2 to ₹4.5 LPA for entry-level roles
- ₹3.5 to ₹5.5 LPA for mid-level professionals
- ₹5.5 to ₹8 LPA for team leads and senior positions
2. Concentrix Corporation
Website: https://www.concentrix.com
Concentrix Corporation is one of the leading global BPO and customer experience (CX) service providers with a strong presence in Bangalore. The corporation employs more than 300,000 people worldwide and serves customers in more than 40 countries. In Bangalore, Concentrix offers a diverse range of services tailored to industries such as e-commerce, banking, telecom, and healthcare. Known for its emphasis on digital transformation, the company helps clients enhance customer satisfaction while optimizing costs.
Concentrix also offers a structured career path with training programs and leadership development opportunities for professionals at all levels.
Services Provided:
- Omnichannel customer support (voice, chat, email)
- Technical support and IT helpdesk
- Customer lifecycle and retention management
- Data analytics and digital transformation solutions
- Back-office services and finance operations
Career Options:
- Customer Support Executive
- Technical Support Associate
- Quality Analyst
- Team Leader / Process Manager
- MIS Executive / Reporting Analyst
Salary Range:
- ₹2.5 to ₹4.8 LPA for entry-level roles
- ₹4.5 to ₹6.5 LPA for mid-level professionals
- ₹6.5 to ₹9 LPA for team leaders and specialists
3. Teleperformance
Website: https://www.teleperformance.com
Teleperformance is a global leader in customer experience management, with robust operations in Bangalore supporting industries like telecom, finance, retail, and technology. The company has a workforce of over 300,000 employees worldwide and delivers omnichannel support across voice, chat, email, and social platforms.
In Bangalore, it is a major employer offering technologically advanced CX processes such as AI-driven chatbots, remote desktops, and analytics-based quality control. Employees value its well-defined growth programs, corporate training modules, and a strong focus on work-life balance despite occasional high volume cycles. With strategic investment in remote Armada centres and accessibility programs, Teleperformance continues to scale its Bangalore operations.
Services Provided:
- Inbound and outbound customer support (voice)
- Chat, email, and social media engagement
- Technical support and remote troubleshooting
- Collections, fraud management, and ticketing
- Self-service solutions and chatbot deployment
Career Options:
- Customer Support Representative
- Technical Helpdesk Associate
- Quality Analyst
- Team Leader / Operations Supervisor
- CX Analytics or Automation Specialist
Salary Range:
- LPA for entry-level CX positions ranges from 1.8 to 4.4
- ₹3.5 to ₹6 LPA for mid-level technical or quality roles
- ₹6 to ₹9 LPA for leadership and specialist positions
4. Allsec Technologies
Website: https://www.allsectech.com
Allsec Technologies is a secure outsourcing provider headquartered in Chennai, with a strong Bangalore center delivering outsourcing services in Bangalore including HR, payroll, legal, and finance services. It is recognized for its ISO-certified frameworks, data privacy protocols, and structured rotational opportunities across different sectors.
The company serves major banking, e-commerce, retail, and IT clients, handling high-sensitivity tasks with precision. Employees benefit from strong job stability, employee welfare initiatives, and balanced work-life arrangements. Allsec also integrates analytics and reporting into its processes to drive continuous improvement and operational excellence.
Services Provided:
- Payroll processing and HR onboarding
- Legal compliance support and documentatio
- Voice and non-voice customer interaction
- Finance and accounting back-office
- HR analytics and compliance reporting
Career Options:
- HR/Payroll Associate
- Compliance Executive
- Customer Service Representative
- Quality Analyst
- HR Analytics Specialist
Salary Range:
- ₹2.5 to ₹4.2 LPA for onboarding and HR roles
- LPA for analysts and specialists ranges from ₹3.5 to ₹5.5.
- ₹5 to ₹8 LPA for team leads and managers
5. R1 RCM
Website: https://www.r1rcm.com
R1 RCM is an expert in U.S. revenue cycle management, healthcare systems, and its Bangalore center handles high-value, compliance-sensitive operations. The company has earned a reputation for accuracy and adherence to HIPAA and SOC standards while delivering medical billing, coding, claim submissions, denial management, and analytics. Professionals are trained rigorously in ICD coding, compliance protocols, and U.S. healthcare workflows.
The company provides a stable growth platform, albeit with occasional pressure during peak billing cycles. Analysts benefit from a structured certification path and exposure to global healthcare audits.
Services Provided:
- Medical billing and coding support
- Insurance claim submissions
- Denial and appeal management
- Patient intake and registration
- Revenue cycle analytics and reporting
Career Options:
- Medical Coding Specialist
- Billing Analyst
- Denial Management Executive
- Registration & Eligibility Associate
- RCM Reporting Analyst
Salary Range:
- ₹3.5 to ₹6 LPA for coding or billing roles
- ₹5 to ₹8 LPA for mid-tier analysts
- ₹8 to ₹12 LPA for senior associates and specialists
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6. HGS (Hinduja Global Solutions)
Website: https://www.teamhgs.com
HGS is part of the Hinduja Group and operates a strong Bangalore centre offering CX, digital transformation, analytics, and RPA services. It supports sectors such as telecom, BFSI, healthcare, and e-commerce, delivering voice, chat, email, and self-service automation through its omnichannel approach. The company is proud of its inclusive work culture and seasonal ramp-up tactics, and it holds ISO and COPC certifications.
Staff appreciate the stable work environment and CSR initiatives but also note some limitations in upward mobility. HGS regularly provides automation training and cross-functional development programs.
Services Provided:
- Omnichannel CX support (voice, chat, social media)
- Technical helpdesk and troubleshooting
- Robotic process automation-based services
- HR/process outsourcing and payroll
- Analytics-driven customer insights
Career Options:
- CX Executive
- Technical Support Engineer
- Process Trainer
- Analytics Specialist
- RPA Developer Associate
Salary Range:
- ₹2.2 to ₹4 LPA for entry CX roles
- ₹3.8 to ₹6 LPA for support and analytics roles
- ₹6 to ₹9 LPA for leads and specialist positions
7. Quess Corp
Website: https://www.quesscorp.com
Quess Corp combines outsourced CX services with HR staffing, payroll, and facility management. Known for its outsourcing services in Bangalore, the center caters to telecom, BFSI, retail, and enterprise clients with scalable voice, non-voice, and backend support. It offers structured induction, large-scale recruitment drives, and workforce optimization through proprietary automation tools.
While employees appreciate its operational strength and job stability, some cite slow promotion processes. Quess maintains compliance and quality through advanced monitoring and dynamic process reviews.
Services Provided:
- Voice and non-voice customer engagement
- Technical helpdesk support
- Payroll and workforce management
- Compliance and onboarding support
- Process automation and monitoring
Career Options:
- Customer Support Associate
- Technical Helpdesk Executive
- HR and Payroll Coordinator
- Quality Analyst
- Process Automation Specialist
Salary Range:
- ₹2 to ₹4 LPA for customer-facing roles
- ₹3.5 to ₹6 LPA for technical or analytics roles
- ₹5.5 to ₹8.5 LPA for team leads and specialists
8. WNS Global Services
Website: https://www.wns.com
WNS is a data- and transformation-led BPM services provider generating over USD 1.3 billion in revenue from 64,500 employees globally. The Bangalore operations focus on insurance, travel, healthcare, logistics, and finance domains, integrating AI data analytics tools, process improvements, and automation to drive performance. With a strong global presence, WNS helps clients achieve cost-effective, operational efficiency through tailored BPM solutions.
Employees benefit from strategic consulting exposure, although some cite limited promotions in smaller locations. Training, automation literacy, and global rotations are regularly offered.
Services Provided:
- Insurance and travel BPM operations
- Finance and accounting services
- Data analytics and business intelligence
- Procurement, compliance, and risk support
- CX integration and ticket management
Career Options:
- BPM Operations Executive
- Financial Analyst
- Data Analytics Specialist
- Procurement Specialist
- Process Excellence Coordinator
Salary Range:
- ₹3 to ₹5.5 LPA for entry BPM roles
- For positions in finance or analytics, ₹4.5 to ₹7 LPA
- ₹6 to ₹9 LPA for senior specialists and leads
9. Infosys BPM
Website: https://www.infosysbpm.com
Infosys BPM, part of the Infosys Group, operates a major delivery centre in Bangalore with a focus on finance, procurement, legal, HR, and analytics-backed services. Employing over 59,000 staff and generating USD 1.5 billion in revenue, it offers digitally-enabled global BPM solutions with strong automation and cloud integration.
It is valued for process discipline, global integration, and high-quality compliance frameworks. Employees benefit from internal mobility and upskilling, though some note that compensation has limited flexibility. Training in RPA, AI, and global domains is embedded in the operational model.
Services Provided:
- Finance and accounting outsourcing
- Procurement and supply‑chain support
- Legal and compliance services
- HR and payroll administration
- Data analytics and reporting
Career Options:
- Finance/Accounting Associate
- Procurement Specialist
- Legal Compliance Officer
- HR Operations Executive
- Analytics & Reporting Analyst
Salary Range:
- ₹4 to ₹6.5 LPA for entry-level and intermediate positions
- LPA for senior and specialized positions ranges from ₹6 to ₹9.
- ₹9 to ₹12 LPA for managerial positions
10. Conneqt Business Solutions
Website: https://www.conneqtcorp.com
Conneqt Business Solutions, a Quess Venture, offers seamless BPM in Bangalore including customer lifecycle management, collections, finance accounting, and analytics-driven processes. It handles voice and non-voice services for banking, telecom, and BFSI clients, with automated workflows and monitoring tools. Employee growth is supported by internal training and process knowledge-sharing, though salary and promotion pace are average. The focus is on reliable delivery, supported by cloud platforms and integrated MIS reporting systems.
Services Provided:
- Voice and non-voice customer engagement
- Finance & accounting / collections support
- Backend data and process services
- Analytics-assisted decision support
- Digital workflows and transformation tools
Career Options:
- Customer Engagement Associate
- Collections Specialist
- Finance/Accounts Executive
- Analytics Operations Specialist
- Process Improvement Coordinator
Salary Range:
- ₹2.8 to ₹4.5 LPA for entry roles
- LPA for analysts or mid-tier professionals ranges from ₹4.5 to ₹7.
- ₹6.5 to ₹9 LPA for senior and team lead position
Conclusion
Bangalore’s BPO landscape is a testament to how the city has evolved into a hub for both business and talent. BPO companies in Bangalore are behind every call answered and every task completed, with teams dedicated to delivering results and growing their careers. The opportunities here are real and varied, offering more than just a paycheck; they also provide a chance to develop skills and be part of something bigger.
Whether you’re looking to join a BPO or outsource your business needs, Bangalore’s companies bring professionalism and energy to the table. It’s a place where growth happens every day, and where dedication can take you far.
FAQs
Q1. What is the average salary in BPO jobs in Bangalore?
Salaries typically range from ₹2.5 to ₹6 LPA for freshers and mid-level roles, going up to ₹12 LPA for senior positions.
Q2. Which are the best BPO companies to work for in Bangalore?
Among the best choices are Infosys BPM, Teleperformance, Wipro BPO, R1 RCM, and Firstsource Solutions.
Q3. Are there night shift jobs in Bangalore BPOs?
Yes, many BPOs offer night shifts to support global clients, often with extra allowances.
Q4. What skills are needed to work in a BPO?
Good communication, problem-solving, and basic computer skills are essential for most BPO roles.
Q5. How quickly can one grow in a BPO career?
With performance and learning, employees can get promotions and salary hikes within 1-2 years.
