The geographical center of India, Nagpur, has become an essential participant in the Business Process Outsourcing business in the last ten years. Nagpur is situated at a strategic position, and it is well-connected. Additionally, the increasing number of talented, educated population has led to the attraction of many BPO Companies, both domestic and foreign, to the city.
Nagpur is a perfect location to carry out BPOs because of its lower operational expenditures than the metro cities and an enabling infrastructure. This is a detailed guide of the best 10 BPO Companies in Nagpur, highlighting not only their services and career prospects, but also their uniqueness in the competitive market of outsourcing. This article will make you a job seeker or a company in search of outsourcing, as it will guide you in the flourishing Nagpur BPO ecosystem.
What Is BPO?
Business Process Outsourcing (BPO) refers to a type of business where organisations seek and award specific business operation procedures or processes to service providers. Such are the processes involving customer support, technical support, data entry, telemarketers, human resources, accounting, and the back-office operations. BPO enables the organization to concentrate on its core competency, and external professionals take up other, less critical but essential functions.
There are two large categories of the industry: voice-based services (inbound and outbound calling services) and non-voice services (data processing, content moderation, email support services). BPO has emerged as a pillar of contemporary strategy in business, as it is economical, scalable, and has expertise in specialized fields.
Why Nagpur Is Becoming a BPO Hub
The potentials of Nagpur BPO are associated with several strategic strengths. The location of the city is strategic and can connect to the entire Indian cities, logistics and communication are easy. Nagpur also provides a pool of competent, English-speaking professionals as it has reputable education institutions that deliver thousands of graduates every year.
The operational costs and cost of living in Nagpur are quite low as compared to other metros such as Mumbai or Bangalore, and therefore, the BPO Companies in Nagpur are in a position to keep the prices at competitive rates. There are also the proactive policies of the state government, which, through policies in terms of tax incentives and development of infrastructure, have provided a conducive business environment that has been attracting more domestic as well as international BPO investments.
Services Offered by BPO Companies in Nagpur
Services offered by BPO Companies in Nagpur are complete and based on various requirements of the business:
- Customer Support Services: 24/7 inbound and outbound calls, queries, complaint management, and customer retention program.
- Technical Support: technical support and assistance on different platforms through IT helpdesk services, troubleshooting, software support, and also troubleshooting.
- Data Management: Data entry, data processing, database management, data mining, and data analytics services.
- Back Office Services: Administrative service, document service, accounting, payroll service and Human resource services.
- Digital Marketing Support: Social media management, content moderation, email marketing, and online reputation management.
- Sales and Telemarketing: Lead generation, appointment setting, telesales, market research services, and survey services.
Top 10 BPO Companies in Nagpur
| Company Name | Primary Services | Best For |
| Concentrix | Customer Experience, Technical Support | Large-scale operations |
| Wipro BPO | IT Services, Customer Care | Technology solutions |
| Tech Mahindra | Telecom Support, Digital Services | Telecom industry |
| HGS (Hinduja Global Solutions) | Customer Management, Analytics | Healthcare & BFSI |
| Aegis (Startek) | Customer Engagement, Digital Solutions | Omnichannel support |
| WNS Global Services | Finance & Accounting, Analytics | Finance operations |
| Vertex Customer Solutions | Customer Service, Back Office | Retail & E-commerce |
| Allsec Technologies | Collections, Customer Support | BFSI sector |
| Transcom Worldwide | Customer Care, Sales Support | European markets |
| Intelenet Global Services | Credit Management, Collections | Banking services |
Top 10 BPO Companies in Nagpur (2026 Ranked List)
1. Concentrix
Concentrix is one of the leading companies in the world that deals in customer experience solutions with a high establishment in Nagpur. The company operates in various business sectors of technology, retail, banking, and healthcare.
Concentrix has the type of infrastructure and state-of-the-art technology that has seen it being ranked among the leading BPO Companies in Nagpur, with thousands of professionals and high standards of service quality through continuous training and development activities.
Key Services:
- The management of customer experience.
- Technical support solutions.
- Digital transformation solutions.
Job Roles Available: Customer Service Executive, Technical Support Representative, Team Leader, Quality Analyst, Operations Manager, Training Specialist
Average Salary: ₹2.5 – ₹4.5 lakhs per annum for executives; ₹5 – ₹8 lakhs for team leads and managers
Company Details:
- Address: IT Park, MIHAN, Nagpur, Maharashtra
- Website: www.concentrix.com
- Employee Count: 3,000+ employees in Nagpur
- Ratings: 3.8/5
2. Wipro BPO
Wipro BPO is a branch of the splendid Wipro Limited that brings decades of IT and process experience to Nagpur. The company is geared towards providing integrated solutions that involve the combination of both technology and excellence in processes.
Wipro is one of the most reputable BPO Companies in Nagpur, and its strong presence also highlights the growing ecosystem of IT Companies in Nagpur, which collectively contribute to the city’s digital transformation. Known for its friendly policy towards its employees and their career development, the company has a high focus on innovation and has introduced AI-based solutions to support service delivery as well as employee development and satisfaction.
Key Services:
- IT helpdesk services
- Finance and accounting
- Customer care operations
- Data analytics solutions
Job Roles Available: include Process Executive, Senior Associate, Business Analyst, Project Manager, Voice Process Executive, Non-Voice Process Associate.
Average Salary: ₹2.8 – ₹5 lakhs per annum for associates; ₹6 – ₹10 lakhs for managers
Company Details:
- Address: Software Technology Parks of India, Nagpur
- Website: www.wipro.com
- Employee Count: 2,500+ employees
- Ratings: 3.9/5
3. Tech Mahindra
Tech Mahindra has also developed a strong presence of BPO companies focusing on telecommunication and digital services. Being a part of the Mahindra Group, the company compounds financial stability and good corporate governance in its activities.
Tech Mahindra concentrates on offering the latest solutions through emergent technologies such as artificial intelligence and machine learning. This business has been known to be among the top BPO Companies in Nagpur, further strengthening the city’s reputation as a growing outsourcing hub with high training and career growth opportunities in different fields.
Key Services:
- Telecom customer support
- Digital process automation
- IT infrastructure management.
- Intelligence services to business.
Job Roles Available: Customer Support Executive, Technical Associate, Process Trainer, Workforce Analyst, Operations Supervisor, Quality Manager.
Average Salary: ₹2.6 – ₹4.8 lakhs per annum for entry-level; ₹5.5 – ₹9 lakhs for senior positions
Company Details:
- Address: Wardha Road, Nagpur, Maharashtra
- Website: www.techmahindra.com
- Employee Count: 2,000+ employees
- Ratings: 3.7/5
4. HGS (Hinduja Global Solutions)
HGS has a large center in Nagpur, which provides end-to-end business processes management in healthcare, banking, and insurance industries. It is known that the company has an analytics-oriented method of operating and customer-centered solutions.
HGS takes a lot of initiative in employee training as well as technology infrastructure, hence it is one of the most advanced BPO Companies in Nagpur. Operational excellence and continuous improvement are the focus areas that have enabled HGS to establish the image of outstanding results delivered to its international clients.
Key Services:
- Healthcare BPO services
- Banking and finance
- Lifetime Customer Management.
- Analytics and optimization
Job Roles Available: Claims Processor, Customer Service Representative, Collections Specialist, Team Manager, Process Excellence Analyst, Training Coordinator
Average Salary: ₹2.4 – ₹4.2 lakhs per annum for executives; ₹5 – ₹8.5 lakhs for management roles
Company Details:
- Address: IT Park SEZ, MIHAN, Nagpur
- Website: hgs.cx
- Employee Count: 1,800+ employees
- Ratings: 3.6/5
5. Aegis (Startek)
Aegis, which Startek has since acquired, has one of the most state-of-the-art BPO outlets in Nagpur. The company focuses on omnichannel customer engagement solutions, which include voice, chat, email and social interactions with their customers.
Aegis has earned a good name of innovation and service excellence, which makes it one of the best BPO Companies in Nagpur. The company has excellent employee satisfaction based on competitive remuneration, freedom of employment and Total Remuneration packages that contribute to work-life balance.
Key Services:
- The multi-channel customer interaction.
- Digital customer support
- Sales and retention
- Social media management
Job Roles Available: Customer experience associate, chat support executive, social media moderator, quality auditor, shift manager, client relations manager.
Average Salary: ₹2.5 – ₹4.6 lakhs per annum for associates; ₹5.5 – ₹9.5 lakhs for senior roles
Company Details:
- Address: MIDC Area, Hingna, Nagpur
- Website: www.startek.com
- Employee Count: 1,500+ employees
- Ratings: 3.7/5
6. WNS Global Services
WNS Global Services introduces expertise into the field of finance, accounting, and analytics to the BPO industry of Nagpur. The firm involves customers in different sectors such as insurance, travel, and utilities. WNS has been known to possess research and analytics services, which consist of the use of superior tools and methodology to provide solutions that are guided by insights.
Being one of the proven BPO Services in Nagpur, and also recognized among the leading BPO Companies in India, WNS provides formal career development opportunities and devotes much money to the training of employees, certification programs, and special training programs.
Key Services:
- Finance and accounting
- Research and analytics
- Procurement services
- Industry-specific solutions
Job Roles Available: Accounts Payable Executive, Financial Analyst, Research Associate/ Procurement Specialist, Process Lead, Business Intelligence Analyst.
Average Salary: ₹2.8 – ₹5.2 lakhs per annum for analysts; ₹6 – ₹11 lakhs for specialists and leads
Company Details:
- Address: Airport Road, Nagpur, Maharashtra
- Website: www.wns.com
- Employee Count: 1,200+ employees
- Ratings: 4.0/5
7. Vertex Customer Solutions
Vertex Customer Solution is an e-commerce company with a dynamic BPO centre in Nagpur that specialises in customer service excellence to retail and e-commerce companies. The company has also been able to adapt to the digital change wave successfully, using cloud-based solutions and artificial intelligence-powered tools.
Vertex has a youthful and energetic workforce and embraces a teamwork culture. Of all the BPO Companies in Nagpur, Vertex can be distinguished by its focus on employee engagement, which is achieved by conducting activities related to team building, recognition programs, and an open channel of communication.
Key Services:
- E-commerce customer support
- Order management services
- Back-office processing
- Technical troubleshooting
Job Roles Available: Customer Support Agent, Order Processing Executive, Technical Support Associate, Team Coordinator, Operations Assistant Manager, Client Service Manager.
Average Salary: ₹2.3 – ₹4 lakhs per annum for entry-level; ₹4.5 – ₹7.5 lakhs for supervisory positions
Company Details:
- Address: Near Shankar Nagar, Nagpur
- Website: www.vertexinc.com
- Employee Count: 1,000+ employees
- Ratings: 3.5/5
8. Allsec Technologies
Allsec Technologies has established its goals and strategies in the BFSI (Banking, Financial Services, and Insurance) industry, with its customized collection and customer services. The Nagpur facility of the company involves complex financial processes that need high accuracy and compliance criteria.
Allsec pays special attention to constant learning and offers a great deal of training on financial regulations and the techniques to handle a customer. Being among the BPO Services in Nagpur, which are specialized, Allsec provides a great chance to professionals who want to pursue a career in the field of financial services outsourcing.
Key Services:
- Collections and recovery
- Customer support BFSI
- Verification services
- Back-office operations
Job Roles Available: Collections Executive, Verification Specialist, Customer Relationship Manager, Compliance Analyst, Team Leader Collections, Risk Analyst
Average Salary: ₹2.6 – ₹4.5 lakhs per annum for executives; ₹5 – ₹8 lakhs for analysts and managers
Company Details:
- Address: Central Avenue, Nagpur, Maharashtra
- Website: www.allsectech.com
- Employee Count: 900+ employees
- Ratings: 3.6/5
9. Transcom Worldwide
Transcom Worldwide leads the international BPO competence and knowledge to Nagpur with the core business connection with clients located in Europe and the Northwest markets. This aspect of the company provides it with an edge compared to other local BPO providers because of the multilingual nature of the company and its cultural awareness of the Western markets.
Transcom aims at offering high-end customer support services where first-call resolution and customer satisfaction are stressed. Being one of the internationally oriented BPO Firms in Nagpur, Transcom has the exposure to global business practices and a chance to interact with international oil clients.
Key Services:
- Oversight of global customers.
- Sales support services
- Multilingual support
- E-commerce assistance
Job Roles Available: International Process Executive, Sales Support Associate, Customer Care Specialist, Process Trainer International, Account Manager, Quality Assurance Manager.
Average Salary: ₹3 – ₹5.5 lakhs per annum for international processes; ₹6 – ₹10 lakhs for management
Company Details:
- Address: IT Park, Nagpur
- Website: www.transcom.com
- Employee Count: 800+ employees
- Ratings: 3.8/5
10. Intelenet Global Services
Intelenet Global Services completes our list with its great direction in credit management and collections in the banking industry. The firm has developed advanced information management skills in the processing of critical financial information without breaching the regulatory measures. The Nagpur activities of Intelenet have the advantage of superior technology platforms and data protection.
Being one of the reliable BPO firms in Nagpur, Intelenet offers stable career prospects with well-defined career advancement for those inclined towards specialized, diversified financial operations and relationship management.
Key Services:
- Credit management services
- Collections operations
- Retention programmes for customers.
- Banking back-office support
Job Roles Available: Credit Analyst, Collections Manager, Retention Specialist, Relationship Manager, Operations Team Lead, Process Excellence Manager
Average Salary: ₹2.7 – ₹4.8 lakhs per annum for analysts; ₹5.5 – ₹9 lakhs for managers
Company Details:
- Address: MIHAN SEZ, Nagpur, Maharashtra
- Website: www.tp.com/en-us/
- Employee Count: 750+ employees
- Ratings: 3.7/5
BPO Jobs in Nagpur: Roles, Salaries & Skills
Common Roles
Nagpur BPO industry presents a wide range of career opportunities in different functions. These are Customer Service Executive, Technical Support Representative, Data Entry Operator, and Telecaller as entry-level positions. One of the mid-level jobs includes Team Leader, Quality Analyst, Training Specialist, and Workforce Management Analyst.
The top-level roles would be those of Operations Manager, Client Relationship Manager, Process Excellence Manager, and Business Analyst. Such professional jobs as Collections Specialist, Healthcare Claims Processor, and Financial Analyst are also in demand. The industry has good career advancement opportunities that allow one to advance to training, quality, operations, or project management paths.
Salary Ranges in Nagpur
BPO workers at the entry level in Nagpur usually demanded a salary of 220000 to 350000 per year, whereas overseas process jobs paid 3 to 5 lakhs. The average number of Team Leaders and Quality Analysts is 4-6.5 lakhs 12 months plus, whereas senior experts and the Operations Manager are 6-10 lakhs 12 months plus.
Premium pay is usually associated with specialized positions in financial, healthcare, or technical assistance. Night shift allowances are 15-30 percent on top of calculable salaries. The total compensation can also be enhanced with a 20-40% bonus increase through performance bonuses, incentives, and variable pay components. The majority of companies also offer such benefits as health insurance, transport, and meal allowances.
Required Skills
- Communication Skills: Fluent in English (verbal and written), pronunciation, active listening, and clear expression of thoughts.
- Technical Skills: Computer literacy, typing (30+ WPM), expertise in MS Office, knowledge of CRM software, and the capacity to acquire new tools in the shortest possible time.
- Soft Skills: Customer empathy, problem-solving skills, patience, adaptability, stress management skills, and positive attitude.
- Time Management: Timeliness, multi-tasking skills, deadline management, and effective scheduling of work.
- Analytical Thinking: Interpretation of data, logical reasoning, attention, and decision-making abilities.
- Team Collaboration: Work with colleagues, cultural sensitivity, conflict resolution, and working as a member of various teams.
How to Choose the Right BPO Company in Nagpur
To have the optimal BPO employer, several factors must be taken into account:
- Company Reputation and Stability: Research the market position, customer base, and years of operation of the company, as well as the financial position. Established companies are more secure in their jobs and have an ordered career path.
- Work Environment and Culture: Go to the facility when possible, and read employee reviews on websites such as Glassdoor and AmbitionBox, and understand how the company has made a serious commitment to employee wellbeing and work-life balance.
- Career Growth Opportunities: Review training programs, promotion policies, skill development programs, and job posting systems within the company. Organisations that invest in people give them superior long-term opportunities.
- Pay and Benefits: Compare remuneration packages, performance-based pay, health insurance coverage, transportation amenities, and other benefits. Take into account non-salary compensation.
- Type of Process/Clients: Knowledge of the process: Voice or non-voice, domestic or international clients, industry vertical. Make a selection according to your interests and abilities.
- Work Shift and Location: Take into consideration shift timing (day/night/rotational) and distance to work, availability of transportation, and effects on work and personal life before making an offer.
Conclusion
The industry of the BPOs in Nagpur has grown and developed much, and the BPO Companies in Nagpur provide world-class services and high-quality career opportunities. Strategic location, cost efficiency, and efficient workforce remain competitive advantages in the city, and they keep on attracting new investments in the sector. The BPO industry offers easy access to professionals with well-defined career options to job seekers.
The variety of companies and processes guarantees that people of different skills and professional interests have the opportunity. With technological changes and the rising use of outsourcing by business organizations, the BPO industry in Nagpur is well placed to expand further.
If you are a professional just beginning your career, or you are a professional looking to grow, then the BPO Companies in Nagpur rated in this guide are promising avenues of professional achievement in the world of bustling business process outsourcing.
FAQs
What are the qualifications required to work in BPO firms in Nagpur?
The majority of the BPO firms need at least a 10+2 or a graduation in any course. Good English communication skills, a simple understanding of computers, and shift working are required. Specific niche jobs can be degree/certification-specific.
Do BPO companies employ freshers in Nagpur?
Yes, the majority of the BPO agencies are actively hiring new graduates and offering them thorough training programs. No experienced jobs, such as the customer service executive and data entry operator, are available to skilled candidates.
How is the working schedule of Nagpur BPOs?
Day, night shifts, and rotational shifts are available with BPO companies because of 24 / 7 operation to address global customers. The shift hours are usually 6- 9 hours with break hours. More allowance and transportation facilities are given to employees on the night shift.
Are BPO careers susceptible to growth?
Yes, career progression is evident in the BPO business. The employees are also able to climb through the executive position to team leader, manager, and senior management positions within 3-5 years with continuity in performance and skill acquisition.
What to do to apply to the jobs in the Nagpur BPO companies?
You may apply via the career section on company websites, career portals such as Naukri.com and Indeed, face-to-face interviews, which are regularly organized by BPO companies, or college campus recruitment fairs, and online professional networking sites such as LinkedIn.