Running a Shopify store in 2026 is more exciting and competitive than ever. Customers expect quick answers, personalized recommendations, and smooth shopping experiences every time they visit your website. But as your store grows, handling every message manually becomes difficult and time-consuming. That’s where AI chatbots step in to save the day. They help you answer questions instantly, guide shoppers to the right products, recover lost sales, and provide support even when you’re offline.
In this article, we’ve handpicked the Top 15 Best Chatbots for Shopify that can truly upgrade your store. These chatbots are designed to make your life easier and your customers happier. Whether you’re looking to increase sales, reduce support workload, or simply offer 24/7 assistance, you’ll find the perfect chatbot solution here. Let’s explore the top tools that can take your Shopify business to the next level!
Why Your Shopify Store Needs a Chatbot
- Ensures 24/7 support without extra hiring by letting customers get instant answers at any time, even when your team is sleeping or busy.
- Boosts your sales conversions by engaging shoppers at the right moment, such as when they’re stuck on a product page or confused during checkout.
- Reduces abandoned carts through timely reminders, discount nudges, and helpful prompts that encourage customers to complete their purchase.
- Improves customer satisfaction by instantly resolving common questions about shipping, returns, sizing, delivery times, and product details.
- Cuts down repetitive workload by automating FAQs, order tracking, return instructions, and basic customer service tasks that usually consume hours.
How Chatbots Improve the Shopping Experience
- Provide personalized recommendations by analyzing customer choices, browsing patterns, past purchases, and query history to show the most relevant products.
- Offer guided shopping assistance that helps customers compare items, find the correct sizes or variants, and understand product features before buying.
- Deliver real-time updates on order status, shipping timelines, stock availability, and delivery changes, reducing the need for manual follow-ups.
- Engage customers proactively by sending targeted messages when someone is hesitating, returning to a page, or showing high purchase intent.
- Create a friendly, interactive journey where shoppers feel supported throughout the buying process, leading to higher trust and brand loyalty.
List of Top 15 Best Chatbots for Shopify
1. Tidio
Tidio is one of the most widely used chatbot platforms among Shopify merchants because it combines AI, live chat, and automated workflows into a single, intuitive interface. Its standout feature is its ability to help businesses provide instant customer support, manage conversations from multiple channels, and personalize responses based on customer behavior. Whether someone is browsing a product page or hesitating at checkout, Tidio can step in with automated prompts to assist, guide, and convert them into paying customers.
Its AI assistant “Lyro” elevates automation by learning from your store’s FAQs and knowledge base, allowing it to respond to repetitive queries with high accuracy. This reduces support workload significantly while ensuring customers get 24/7 help. Tidio also integrates seamlessly with Shopify, enabling order tracking, abandoned cart reminders, and product recommendations directly through chat.
Top Features:
- AI-powered Lyro chatbot for intelligent automation
- Live chat + chatbot hybrid support
- Templates for sales, support, and cart recovery
- Integrated product recommendations and order updates
- Multi-channel communication: Messenger, Instagram, email
Website: https://www.tidio.com
Pricing:
| Starter | Growth | Plus | Premium |
| $24.17/mo | $49.17/mo | $749/mo | Available on request |
2. ManyChat
ManyChat is known for being the most powerful chatbot for social commerce, making it ideal for Shopify stores that market heavily on Instagram and Facebook. As one of the most effective Chatbots for Shopify, it automates DMs, replies to comments, manages customer inquiries, and helps brands turn their social engagement into direct sales. ManyChat’s visual flow builder allows you to create rich conversational funnels that guide visitors toward product pages or special offers.
For Shopify users, ManyChat integrates with product catalogs and order data, allowing automated responses to include product suggestions, pricing, and tracking details. It’s especially effective for brands running influencer campaigns, social ads, or high-volume social engagement. With its automation triggers, the chatbot can follow up with users, nurture leads, and recover abandoned carts with ease.
Top Features:
- DM automation for Instagram and Facebook
- Visual drag-and-drop flow builder
- Comment automation on posts and reels
- Shopify catalog syncing and order updates
- Lead capture and sales funnel templates
Website: https://manychat.com
Pricing:
| Free | Pro | Elite |
| $0 | $15/mo | Available on request |
3. Gorgias Chat
Gorgias is designed specifically for e-commerce, making it one of the most Shopify-native support platforms available. Its built-in chatbot helps automate common customer queries like refund requests, delivery updates, and product questions. Instead of relying on external data, Gorgias pulls real-time Shopify information—such as order history, customer identity, and previous conversations—allowing highly personalized responses.
The chatbot also works seamlessly with human agents. It can triage incoming requests, gather essential information, and only escalate conversations when needed. For stores that receive high volumes of support tickets, Gorgias significantly reduces response time while maintaining accuracy. Its automation features, macros, and AI-based intent detection help brands deliver consistent and efficient support operations.
Top Features:
- E-commerce-focused AI chatbot
- Real-time Shopify data: orders, refunds, profiles
- Multi-channel: email, chat, social media
- Automated FAQs and smart macros
- Unified helpdesk for teams
Website: https://www.gorgias.com
Pricing:
| Starter | Basic | Pro | Advanced | Enterprise |
| $10/mo | $50/mo | $300/mo | $750/mo | Custom |
4. Re:amaze
Re: Amaze is a customer messaging and automation platform built for fast-growing Shopify stores. As one of the most effective Chatbots for Shopify, its chatbot capabilities allow brands to offer instant support across multiple channels, including website chat, email, SMS, and social media. Re: Amaze bots can automatically answer common questions, guide customers to specific products, and trigger help based on user activity, such as time spent on a page or exit intent.
The platform also includes powerful workflow automations that enable complex, branched conversational flows. Shopify integrations make it possible for the bot to provide order updates, product availability, and custom notifications. In addition, Re: amaze offers advanced features like page monitoring, proactive messaging, and a unified inbox—making it a complete customer engagement system beyond just a chatbot.
Top Features:
- AI and rule-based chatbot automation
- Order tracking, product recommendations, and FAQs
- Multi-brand support for large stores or agencies
- Real-time customer activity monitoring
- Integrated help center and knowledge base
Website: https://www.reamaze.com
Pricing:
| Basic | Pro | Plus |
| $26.10/mo | $44.10/mo | $62.10/mo |
5. ChatBot by LiveChat
ChatBot by LiveChat is a versatile AI chatbot builder designed for businesses that want automation without complexity. It comes with pre-built ecommerce workflows such as lead capture, product guidance, customer support, and abandoned cart recovery. The visual builder makes it easy for Shopify merchants to create conversational paths that mimic real human interactions while maintaining brand personality.
Because it connects seamlessly with LiveChat and HelpDesk, the bot can smoothly hand conversations over to human agents whenever needed. It also integrates with Shopify to display personalized offers, guide customers through checkout, and automate order-related questions. With detailed analytics and A/B testing, businesses can optimize their chatbot’s performance for higher sales and customer satisfaction.
Top Features:
- Drag-and-drop visual builder
- Pre-made e-commerce chatbot templates
- Easy integration with LiveChat and HelpDesk
- Cart recovery & lead-generation workflows
- Performance analytics and optimization powered by AI tools
Website: https://www.chatbot.com
Pricing:
| Starter | Team | Business | Enterprise |
| $52/mo | $142/mo | $424/mo | Available on request |
6. Tars
Tars is a high-conversion chatbot platform designed to replace traditional forms and boost customer engagement on Shopify stores. As one of the most effective Chatbots for Shopify, its conversational landing pages help brands capture leads, answer queries, and guide users through a personalized shopping journey. Instead of clicking through menus, customers can interact naturally with a chatbot that understands their intent and provides the most relevant responses.
Tars is often used by e-commerce brands that want to reduce friction during checkout or product discovery. The chatbot can ask a series of questions to understand customer needs and then recommend suitable products. It also supports automated FAQs, shipping details, and post-purchase assistance. With its strong focus on conversion optimization, Tars helps increase sales by creating interactive experiences that feel more like a conversation than a website.
Top Features:
- Conversational landing pages for higher conversions
- No-code drag-and-drop builder
- Automated FAQs and product guidance
- Lead generation workflows
- Strong analytics and A/B testing
Website: https://hellotars.com
Pricing:
| Free | Premium | Enterprise |
| $0 | $449/mo | Custom |
7. Gobot
Gobot is a Shopify-focused AI chatbot built specifically to improve product recommendations, customer support, and onsite experiences. Its quiz-style chatbot helps customers discover the right products based on their preferences, making it ideal for beauty, apparel, wellness, and lifestyle brands. Gobot also automates repetitive tasks such as answering FAQS, managing returns, and handling basic customer service tickets.
With deep Shopify integration, Gobot can sync product attributes, inventory details, and order information instantly. This enables the chatbot to give personalized suggestions and real-time updates. Gobot’s conversational approach helps reduce returns, increase average order value, and speed up customer decision-making—all while reducing the manual workload on support teams.
Top Features:
- AI-powered product recommendation quizzes
- Automated support for FAQs and returns
- Real-time Shopify product and order syncing
- Personalization based on customer behavior
- Analytics to improve quiz and chatbot performance
Website: https://gobot.ai
Pricing:
| Free | Pro | team | Enterprise |
| $0/mo | $19/mo | $79/mo | Custom |
8. Chatfuel
Chatfuel is a leading chatbot builder known for helping e-commerce stores automate conversations across Facebook, Instagram, and Messenger. As one of the most effective Chatbots for Shopify, many Shopify stores use Chatfuel alongside their social media tools to respond instantly to customer inquiries, promote products, and send automated messages that guide customers toward purchase. With its easy interface, brands can set up conversational flows that handle product questions, pricing details, and special offers — all without needing developer skills.
For Shopify merchants running paid ads or influencer campaigns, Chatfuel becomes extremely powerful. It can capture leads directly from ads, retarget users with personalized messages, and send follow-ups that boost conversions. Its native Shopify integration also allows the bot to show products, check inventory, and connect shoppers to the right product pages.
Top Features:
- Automation for Facebook, Instagram & Messenger
- Lead capture directly from ads
- Drag-and-drop bot builder
- Shopify product catalog synchronization
- Broadcast and retargeting message campaigns
Website: https://chatfuel.com
Pricing:
| Business | Enterprise |
| $11.24/mo | $400/mo |
9. Botsify
Botsify is a multi-channel chatbot platform that helps Shopify stores automate customer interactions across their website, WhatsApp, Facebook, and Messenger. It’s ideal for brands that want a unified solution to manage conversations from various channels through one dashboard. Botsify allows you to create complex flows, handle FAQs, and build multilingual chatbots to serve global customers.
The platform supports AI training through your own data sources, enabling the bot to answer questions more accurately as it learns. It also includes “human takeover” functionality, allowing agents to join conversations whenever needed. With Shopify integration, Botsify can automate order-related responses, direct customers to products, and collect leads or support tickets efficiently.
Top Features:
- Website + WhatsApp + Messenger chatbot automation
- AI training using custom data
- Multilingual support
- Human handover for complex queries
- E-commerce templates and order tracking
Website: https://botsify.com
Pricing:
| Basic | Agency |
| $49/mo | $199/mo |
10. Intercom
Intercom is one of the most advanced conversational support platforms used by high-growth ecommerce brands. As one of the leading Chatbots for Shopify, its AI-powered assistant helps automate large volumes of customer inquiries while offering personalized responses based on customer history, order details, and behavior. Intercom’s powerful inbox and workflows are built to help teams scale support without sacrificing quality.
The platform also excels in proactive engagement. Intercom can trigger messages based on browsing patterns, cart value, or time on site—helping stores recover lost sales and improve customer satisfaction. With its targeted campaigns, businesses can send tailored onboarding messages, product tips, and promotional offers through chat, email, and in-app communication.
Top Features:
- AI-driven chatbot and automated workflows
- Proactive customer engagement messages
- Deep integration with Shopify and customer data
- Multi-channel communication: chat, email, mobile
- Analytics and customer journey tracking
Website: https://www.intercom.com
Pricing:
- Available on request
11. Zendesk Answer Bot
Zendesk Answer Bot is an AI-powered chatbot built to streamline customer service for Shopify stores by automatically resolving common issues. It analyzes customer queries and provides instant answers by drawing from your knowledge base, FAQs, and past support tickets. This allows customers to receive support even outside business hours, reducing response time and helping teams manage high ticket volumes.
Beyond automated replies, Zendesk seamlessly connects the chatbot with live agents when needed. It captures essential information before handing over the conversation, ensuring agents can resolve issues faster. With solid Shopify integration, the Answer Bot can handle order status checks, return policies, and product-related queries efficiently.
Top Features:
- AI-driven automated customer support
- Pulls answers from the knowledge base & past tickets
- Smooth transfer to human agents
- Shopify integration for order updates
- Multi-channel automation: email, chat, web
Website: https://www.zendesk.com
Pricing:
| Team | Professional | Enterprise |
| $55/mo | $115/mo | $169/mo |
12. Drift
Drift is a conversational marketing and sales chatbot designed for e-commerce brands that want to boost conversions and engage visitors in real time. As one of the effective Chatbots for Shopify, it can qualify leads, guide customers to the right product pages, and offer personalized messages depending on customer behavior. Drift’s conversational approach helps reduce bounce rates and encourages visitors to explore products with more confidence.
For Shopify merchants, Drift becomes a powerful assistant that focuses on customer engagement and revenue growth. It can target customers based on their browsing patterns, cart value, and past history, helping stores increase average order value. Drift also provides advanced analytics so brands can track which conversations are driving conversions and improving customer experience.
Top Features:
- Conversational marketing chatbot
- Intelligent lead qualification
- Behavior-based targeting for shoppers
- Shopify integration for personalized recommendations
- Strong analytics and conversion insights
Website: https://www.drift.com
Pricing:
- Available on request
13. Ochatbot
Ochatbot is an ecommerce-focused AI chatbot designed to improve sales and customer support for Shopify stores. It stands out because it can answer detailed product questions, help with product discovery, and guide visitors through purchase decisions. Its AI learns from store data and FAQs, enabling natural conversations that reduce friction for shoppers.
Many Shopify stores use Ochatbot to decrease abandoned carts and increase conversions. It includes customizable triggers, proactive messages, and personalized recommendations based on user interactions. Ochatbot also improves customer satisfaction by providing instant answers to shipping, returns, and product-related queries.
Top Features:
- AI chatbot trained on product data & FAQs using advanced AI ChatBot Tools
- Reduces cart abandonment
- Personalized product recommendations
- Proactive chat triggers
- Detailed analytics dashboard
Website: https://www.ochatbot.com
Pricing:
| Free | Starter | Basic | Plus | Pro |
| $0 | $47 | $97 | $247 | $497 |
14. Kommunicate
Kommunicate is a modern AI chat and live support platform perfect for Shopify brands seeking an all-in-one communication system. As one of the most reliable Chatbots for Shopify, its chatbot builder, powered by Kompose AI, allows you to build conversational flows without coding. The bot can handle FAQs, track orders, assist with returns, and even escalate chats smoothly to human agents whenever required.
Kommunicate also offers multi-channel support across WhatsApp, Messenger, and website chat, giving Shopify stores a unified way to manage customer interactions. With powerful API integrations and customization options, it’s suitable for both small shops and larger ecommerce businesses that need scalability.
Top Features:
- AI chatbot builder with Kompose
- WhatsApp + website + Messenger automation
- Smooth human handover
- Order tracking and FAQ automation
- Highly customizable integrations
Website: https://www.kommunicate.io
Pricing:
| Starter | Professional | Enterprise |
| $34/mo | $167/mo | Available on request |
15. Ada
Ada is a highly advanced enterprise-level AI chatbot trusted by global brands for automated customer support and personalized shopping experiences. Built with powerful natural language processing, Ada understands context and intent, enabling it to provide detailed and accurate responses. Shopify merchants use Ada to automate complex support scenarios, reduce operational costs, and deliver consistent customer service at scale.
Ada also excels at personalization. It integrates deeply with Shopify and third-party tools, allowing the chatbot to tailor responses based on customer data such as order history, browsing activity, and preferences. With its automation workflows, Ada can guide shoppers, resolve issues, offer recommendations, and streamline the entire customer journey.
Top Features:
- Enterprise-grade AI chatbot
- Deep Shopify and API integrations
- Personalized responses based on customer data
- Automates complex workflows
- Scalable for large ecommerce brands
Website: https://ada.cx
Pricing:
- Available on request
Conclusion
In conclusion, choosing the right option from the many available Chatbots for Shopify can make a huge difference in how your customers shop, how quickly you solve their problems, and how smoothly your business runs. A competent chatbot not only saves you time but also helps increase sales, reduce carts, and create a better shopping experience for your visitors.
These 15 chatbots are among the top choices for 2026. Each one delivers unique strengths—whether you want automation, product recommendations, social media replies, or total customer care. All you have to do is select the option that best fits your company’s objectives, and the chatbot will take care of the rest. With the appropriate tool, your Shopify store will function smoother, smarter, and more efficiently than ever before.
FAQs
Which Chatbot is Best for Beginners?
Tidio and ChatBot by LiveChat are great for beginners because they offer easy drag-and-drop builders, ready-made templates, and simple Shopify integration without any coding required.
Can Chatbots Help Reduce Cart Abandonment?
Absolutely. Many chatbots send reminders, offer discount codes, answer last-minute questions, and provide checkout assistance. This helps customers complete their purchase instead of leaving the site.
Do Chatbots Work on Mobile Devices?
Yes, all modern Shopify chatbots work smoothly on mobile. They appear as chat widgets or pop-ups that adjust to screen size, making mobile shopping more convenient and interactive.
Are Chatbots Expensive to Use?
Prices vary. Some tools offer free plans with basic features, while advanced AI chatbots come with monthly subscriptions. The good part is that even affordable plans can significantly improve customer support and sales.
Can I Use a Chatbot on Social Media Too?
Yes. Many chatbots—like ManyChat, Chatfuel, and Botsify—work on Instagram, Facebook Messenger, WhatsApp, and even SMS. This lets you manage all conversations from one place and provide consistent support.